Xpedition PCB Design Support Engineer

Siemens EDA (Siemens Digital Industries Software); Wilsonville (OR); Hybrid; USD 90,000 - 162,000; Full time

Job summary

Siemens EDA is seeking a dynamic support engineer for the Xpedition Enterprise tools suite. The role involves resolving tool issues, educating users, and growing product usage while building knowledge content for the support portal.

The candidate will work with internal and external customers to ensure productivity, meet deadlines, and collaborate with account teams across the western United States. Hybrid work is offered.

Qualifications

• Broad knowledge in electrical system design.
• Detailed understanding of Xpedition Enterprise tools.
• Self-motivated with the ability to work independently but collaboratively.
• Ability to build strong rapport and credibility with customers’ organizations.
• Manage multiple tasks and customer issues concurrently.
• Strong technical communication skills and presentation skills.

Responsibilities

• Proactively help customers quickly become productive with Xpedition PCB design tools.
• Help customers achieve project deadlines by providing support by phone, electronic means or on-site.
• Engage with existing customers to understand and provide guidance for their PCB design methodology.
• Assist account teams with struggling customers to overcome challenges.
• Interface with customers and Electronic Board Systems engineering and provide feedback in both directions.
• Regularly participate in meetings and conference calls with customers, both internal and external.
• Work as part of the account team to develop solutions for customer issues and take an active role to communicate these solutions to the customer.
• Capture knowledge for web-based support systems in the form of articles, white papers and videos.
• Provide proactive customer feedback into product marketing and engineering to drive improvement and future evolution of the product line.
• Actively participate in marketing and sales activities such as, workshops, seminars, etc.
• Provide first-line support for all tools in the Xpedition tool suite.
• Support coverage focused on the western United States, collaborating with the worldwide team.

Skills

Electrical system design

Xpedition Enterprise tools

Technical communication

Presentation skills

Scripting languages

Education

BSEE or BSME

Tools

Xpedition Enterprise EDM

VBScript

Python

Job description

Siemens EDA is seeking a dynamic support engineer for the Xpedition Enterprise tools suite. The role involves resolving tool issues, educating users, and growing product usage while building knowledge content for the support portal.

The candidate will work with internal and external customers to ensure productivity, meet deadlines, and collaborate with account teams across the western United States. Hybrid work is offered.