Application Support Engineer, PCB/Data Management

Siemens EDA (Siemens Digital Industries Software); Austin (TX); Hybrid; USD 90,000 - 162,000; Full time

Job summary

Siemens EDA is seeking a dynamic Support Engineer for the Xpedition Enterprise tools suite, serving the western United States. You will work with customers to resolve tool issues, educate users, and create knowledge content for the web portal.

Responsibilities include proactive customer support by phone or on-site, guiding PCB design methodology, and contributing to knowledge bases. Collaboration with account teams and cross-functional groups is essential.

Qualifications

• Broad knowledge in electrical system design.
• Strong technical communication and presentation skills.
• Ability to work independently yet collaboratively in a fast-paced environment.

Responsibilities

• Provide first-line support for Xpedition tool suite.
• Resolve tool issues and educate users to improve product usage.
• Capture knowledge for web-based support content (articles, videos).
• Collaborate with account teams to assist customers and drive solutions.
• Interface with customers and internal teams to gather feedback for product improvement.

Skills

Electrical system design

Technical communication

Presentation skills

Education

BSEE or BSME

Tools

Xpedition Enterprise tools

Job description

Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design.

Position Overview

The Siemens EDA Global Support team is seeking a dynamic support engineer for the Xpedition Enterprise tools suite. Building EDA experience and PCB design skills, this individual will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage and create knowledge content for the web-based support portal.

Responsibilities include, but are not limited to the following activities:

• Proactively help customers quickly become productive with Xpedition PCB design tools.
• Help customers achieve project deadlines by providing support by phone, electronic means or on-site.
• Engage with existing customers to understand and provide guidance for their PCB design methodology.
• Assist account teams with struggling customers to overcome challenges.
• Interface with customers and Electronic Board Systems engineering and provide feedback in both directions.
• Regularly participate in meetings and conference calls with customers, both internal and external.
• Work as part of the account team to develop solutions for customer issues and take an active role to communicate these solutions to the customer.
• Capture knowledge for web-based support systems in the form of articles, white papers and videos.
• Provide proactive customer feedback into product marketing and engineering to drive improvement and future evolution of the product line.
• Actively participate in marketing and sales activities such as, workshops, seminars, etc.
• Provide first-line support for all tools in the Xpedition tool suite.
• Support coverage focused on the western United States, collaborating with the worldwide team.

Required Qualifications

• Broad knowledge in electrical system design.
• Detailed understanding of Xpedition Enterprise tools
• Self-motivated with the ability to work independently but collaboratively and to thrive in a fast-paced and evolving product and technical environment.
• Ability to build strong rapport and credibility with customers’ organizations while maintaining an internal network of contacts.
• Manage multiple tasks and customer issues concurrently.
• Strong technical communication skills and presentation skills.
• BSEE or BSME, 5+ years of electrical system design experience desired.
• US citizenship or permanent residency, located in the USA.

Preferred Qualifications

• Knowledge of the ECAD Library development and design data management. Siemens Xpedition Enterprise EDM preferred.
• Familiarity with scripting languages such as VBScript and Python. Prior scripting experience with Xpedition is a plus.
• Strong project management and communication skills – both written and verbal. Prior project management experience a plus.
• Familiarity with Xpedition DFM/Valor DFM.
• Familiarity with IT/networking troubleshooting

Working Conditions/Physical Requirements

• Role will be hybrid with some flexibility in location.
• Will support discussions in various time zones, so virtual meetings outside of home time zone will sometimes be necessary.

This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software.

Transform the Everyday with Us

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The pay range for this position is $90,000 - $162,000 annually with a target incentive of 3-5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

90,000 162,000 3-5