X-Ray Field Service Engineer

MXR Imaging Inc; Austin (TX); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in medical imaging is seeking a skilled X-ray Field Service Engineer to join their team. This role involves providing exceptional customer support, maintaining and troubleshooting medical imaging equipment, and ensuring compliance with all relevant regulations. You will work primarily from a home office with limited travel, allowing for a flexible work-life balance. If you have a passion for technology and a commitment to customer satisfaction, this opportunity offers a chance to make a significant impact in the healthcare field while working with cutting-edge imaging technology.

Qualifications

• 5+ years in Medical Imaging Field Service with strong diagnostic skills.
• High School graduate required, AA in Electronics preferred.

Responsibilities

• Perform maintenance and repairs on medical imaging equipment.
• Install imaging equipment and ensure compliance with specifications.

Skills

Troubleshooting

Customer Service

Technical Support

Detail Oriented

Communication Skills

Education

High School Diploma

Associate's Degree in Electronics

Tools

MS Office

Medical Imaging Equipment

Job description

Position Description:

MXR Imaging, Inc, a nationwide provider of Medical Imaging solutions in X-ray, CT, MRI and Ultrasound, is seeking an experienced X-ray Field Service Engineer. This person will be responsible for Corrective Maintenance and troubleshooting of Medical Imaging equipment, scheduled Planned Maintenance (PM) events and installation of medical imaging equipment at customer's facilities. This position is home office based. Limited overnight travel for service and training is expected.

Location: San Antonio/Austin

Roles & Responsibilities:

• Provide a high level of customer satisfaction by providing ongoing maintenance, technical support, troubleshooting and repairs for medical imaging equipment, to include basic x-ray, both stationary and portable, digital imaging, PACS and networking environments, C-Arms, Ultrasound and Flouro systems.
• Installation of imaging equipment to include some project management, site inspections, assist with site planning and interaction with customers and contractors as needed to ensure preparation of the site to OEM specifications.
• Completion of all necessary state and FDA required paperwork associated with the installation of radiation generating equipment.
• Ordering of parts and supplies required to maintain equipment and tickets assigned.
• Maintain a working knowledge and comply with all applicable federal, state, and local laws, regulations and industry standards.
• Provide "On-Call" service coverage after normal business hours on a rotation basis with fellow team members in the area.
• Completion of all administrative duties to include but not limited to service ticket closure, time sheet completion and submission, expense reporting, FDA reporting, radiation badge compliance, tools & test equipment care and maintenance as required by company policy.

Requirements:

Education & Certifications

Required

• High School graduate or equivalent

Preferred

• AA in Electronics

Experience

• 5 Plus years' experience in the Medical Imaging Field Service industry with proven knowledge and skill in diagnosing and repairing Medical Imaging equipment. Training and experience on the following OEM's and equipment lines is a plus:

• Carestream Medical Imaging Systems
• Quantum Medical Imaging
• Canon RadPRO Portables and In-room
• Del Medical
• Konica Minolta Digital Imaging Systems
• Fuji DR Imaging Products
• GE AMX Portables & OEC C-Arms
• Summit / Amrad Medical Imaging

• Valid driver's license and good driving record are required.

Competencies

• Detail oriented and self-motivated individual.
• Proficient in MS Office applications including Word, Excel, Outlook.
• Proficient in basic computer skills, windows and networking applications.
• Strong verbal and written communication skills required to interact positively with all levels of customer personnel, co-workers and OEM support personnel to achieve positive results for our customers.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, walk, sit, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.