X-Ray Field Service Engineer

MXR Imaging Inc; City of Syracuse (NY); Remote; USD 55,000 - 90,000; Full time

Job summary

An established industry player is seeking an experienced X-Ray Field Service Engineer to join their dynamic team. This role involves providing exceptional customer support through maintenance and troubleshooting of medical imaging equipment, including X-Ray, CT, MRI, and Ultrasound. The ideal candidate will possess a strong background in the medical imaging field, with a focus on customer satisfaction and technical expertise. You'll enjoy a home office-based position with limited travel, ensuring a great work-life balance while contributing to vital healthcare services. If you're detail-oriented and passionate about technology, this opportunity is perfect for you.

Qualifications

• 5+ years in Medical Imaging Field Service with expertise in diagnosing and repairing equipment.
• Valid driver's license and good driving record required.

Responsibilities

• Perform corrective maintenance and troubleshooting for medical imaging equipment.
• Install imaging equipment, including project management and site inspections.

Skills

Troubleshooting

Customer Service

Technical Support

Detail Oriented

Communication Skills

Education

High School Diploma

AA in Electronics

Tools

MS Office

Medical Imaging Equipment

Job description

MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sales, service, training, parts and supplies in the nation. MXR is a full-service medical imaging company, offering an array of services that rival OEM service programs. The MXR product portfolio is diverse in options of new, used and reconditioned equipment for CT, MR, Ultrasound, DR, CR, X-Ray and Ultrasound Probes. The assortment of consumable and durable goods spans multiple product categories including film, radiation protection, contrast and contrast-delivery systems, patient positioning and transport, markers, quality assurance, phantoms, and much more.

The experienced sales and service staff at MXR consults with customers to design the best solution based on facility-specific needs, budget and functional requirements. Representing multiple manufacturers gives MXR the ability to sell the best-proven equipment for each situation. As a full-service medical imaging company, MXR can deliver the equipment, do the installation, maintenance, perform warranty work, provide parts and even train the facilities' engineer on maintaining the equipment. Our customers can choose levels of service support that fits their organizational needs and budget.

Location: Syracuse, NY

Position Description:

MXR Imaging, Inc, a nationwide provider of Medical Imaging solutions in X-Ray, CT, MRI and Ultrasound, is seeking an experienced X-Ray Field Service Engineer. This person will be responsible for Corrective Maintenance and troubleshooting of Medical Imaging equipment, scheduled Planned Maintenance (PM) events and installation of medical imaging equipment at customer's facilities. This position is home office based. Limited overnight travel for service and training is expected.

Roles & Responsibilities:

• Provide a high level of customer satisfaction by providing ongoing maintenance, technical Support, troubleshooting and repairs for medical imaging equipment, to include basic x-ray, both stationary and portable, digital imaging, PACS and networking environments, C-Arms, Ultrasound and Flouro systems.
• Installation of imaging equipment to include some project management, site inspections, assist with site planning and interaction with customers and contractors as needed to insure preparation of the site to OEM specifications.
• Completion of all necessary state and FDA required paperwork associated with the installation of radiation generating equipment.
• Ordering of parts and supplies required to maintain equipment and tickets assigned.
• Maintains a working knowledge and complies with all applicable federal, state, and local laws, regulations and industry standards.
• Provides "On-Call" service coverage after normal business hours on a rotation basis with fellow team members in the area.
• Completion of all administrative duties to include but not limited to service ticket closure, time sheet completion and submission, expense reporting, FDA reporting, radiation badge compliance, tools & test equipment care and maintenance as required by company policy.

Requirements:

Education & Certifications

Required

• High School graduate or equivalent

Preferred

• AA in Electronics

Experience

• 5 Plus years' experience in the Medical Imaging Field Service industry with proven knowledge and skill in diagnosing and repair Medical Imaging equipment. Training and experience on the following OEM's and equipment lines is a plus:

• Carestream Medical Imaging Systems
• Quantum Medical Imaging
• Canon RadPRO Portables and In-room
• Del Medical
• Konica Minolta Digital Imaging Systems
• Fuji DR Imaging Products
• GE AMX Portables & OEC C-Arms
• Summit / Amrad Medical Imaging

• Valid driver's license and good driving record are required.

Competencies

• Detail oriented and self-motivated individual.
• Proficient in MS Office applications including Word, Excel, Outlook.
• Proficient in basic computer skills, windows and networking applications.
• Strong verbal and written communication skills required to interact positively with all levels of customer personnel, co-workers and OEM support personnel to achieve positive results for our customers.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel all medical equipment and tools. The employee frequently is required to stand, walk, sit, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, and crouch. The employee must be able to lift and or move 50lbs or above. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.