Field Service Engineer 2 (Field Based/Houston, TX))

BD; Austin (TX); Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player in medical technology is seeking a dedicated Field Service Engineer to provide exceptional support for automated dispensing systems. This role offers the opportunity to work independently while engaging in meaningful technical challenges within healthcare facilities. With a strong emphasis on innovation and growth, the company fosters a collaborative environment where your contributions can make a significant impact. If you are passionate about technology and customer service, this position is ideal for you. Join a team committed to advancing health and improving lives worldwide.

Benefits

Company Vehicle

Relocation Assistance

Ongoing Training

Flexible Work Environment

Qualifications

• 3-5 years of experience in a related field or equivalent background.
• Experience with medical devices or electromechanical devices.

Responsibilities

• Provide remote and on-site support for automated dispensing systems.
• Diagnose and resolve hardware/software issues efficiently.

Skills

Technical Support

Troubleshooting

Customer Service

Windows OS

Electromechanical Device Repair

Documentation

Education

High School Diploma

Tools

Automated Dispensing Systems

Powered and Manual Tools

Job description

Join to apply for the Field Service Engineer 2 (Field Based/Houston, TX) role at BD.

Job Description Summary
The Field Service Engineer 2 for BD Pyxis Dispensing Devices is responsible for independently providing efficient and effective field service support to all BD dispensing customers within a designated territory. This includes service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.

Company Overview
BD is a leading global medical technology company dedicated to advancing health. We foster an environment of learning, growth, and innovation, supporting our team members to become their best selves. Join us to be a maker of possible.

Position Details
This is a remote, field-based position requiring daily travel within the Houston, TX area. Candidates should reside within a 30-mile radius of Houston. A company vehicle is provided, with up to 5% overnight travel expected. A valid driver’s license is required. Relocation assistance may be available for the right candidate.

Accountabilities

• Provide remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities within the region.
• Respond to work orders, diagnose issues, and resolve hardware/software problems, maintaining ownership and documentation of all activities.
• Implement preventive maintenance, support sales and implementation teams, and perform other support activities.
• Demonstrate competency in troubleshooting hardware and software issues.
• Ensure timely and efficient field services, including installations, repairs, calibration, and sales support.
• Maintain accurate documentation of all field activities and expenses.
• Engage in ongoing training to enhance product knowledge and skills, aiming for career advancement within 3-5 years.
• Adhere to corporate procedures and policies, including customer complaint handling and Medical Device Reporting.

Qualifications

• High School Diploma
• 3-5 years of related experience or equivalent Hardware/Software/IT background
• 24x7 on-call experience in a customer-facing environment
• Experience with computer electronics, Windows OS, and networks
• Medical device or electromechanical device service/repair experience
• Customer Support Certification
• Hospital pharmacy technician or Bio-Med experience is a plus
• Ability to work independently within established processes
• Valid driver's license and adherence to safety standards

Physical Requirements

• Ability to lift objects up to 70 lbs.
• Operate powered and manual tools
• Perform manual tasks and reach over extended periods
• Drive distances up to 6 hours, including in adverse weather

BD values on-site collaboration, typically requiring at least 4 days in-office per week, with flexibility for remote roles. Employment may be contingent on COVID-19 vaccination proof, subject to accommodations.

Why Join Us?
BD offers a supportive environment that values contributions, encourages growth, and fosters innovation. Be part of a team that aims to reinvent health and make a difference worldwide.

Learn more at https://bd.com/careers.