WTC Mental Health Care Navigator

Mount Sinai; New York (NY); On-site; USD 59,000 - 80,000; Full time

Job summary

The Mount Sinai Health System is seeking a Care Coordinator for the World Trade Center Mental Health Program in New York City. You will coordinate patient care, document interventions, and work with social work leadership to ensure timely follow-up plans and quality initiatives.

Responsibilities include guiding patients, coordinating referrals, addressing transportation or telehealth barriers, and maintaining comprehensive documentation in the EMR. Proficiency in Spanish is required.

Qualifications

• College degree in either Nursing, social work or other professional degree.
• 1-3 years relevant experience in patient navigation preferred. Population specific experience in mental health very important. Excellent verbal and written communication skills to communicate effectively with patients, staff, visitors and vendors. Ability to speak Spanish required.

Responsibilities

• Provides guidance and support for World Trade Center Mental Health Patients. Works collaboratively with social work case managers, social work leadership, WTCHP mental health leadership and patient care team. Assists in various aspects of social work operations within the WTC Mental Health Program.
• Initiates and documents patient interventions and referrals for data analysis. Assists in patient care plan as well as provide external parties with information regarding patient data when appropriate.
• May coordinate and assist patients in overcoming any obstacles that may inhibit their care plan such as transportation or navigating technology used for telehealth.
• Document all initiatives with patients in a database for both QI initiatives and internal documentation support.
• Assist with QA review insuring that patient documentation is completed in a thorough and timely fashion.
• Initiates and documents patient education based on assessment of needs.
• Partners with patient care team and community resources to provide well-coordinated timely compassionate, exemplary, interdisciplinary care.
• Initiates and performs ongoing review of policies related to services provided. Troubleshoots and updates as necessary.
• Serves as a resource for community based education, screening, symposiums, educational sessions, lectures, staff training, etc.
• Performs other duties as necessary and as directed by WTC Mental Health Program Medical Director, WTC Mental Health Program Administrative Manager or management team.

Skills

Patient navigation

Spanish language

Education

Bachelor's degree in Nursing, social work or related professional degree

Job description

The Mount Sinai Health System is seeking a Care Coordinator for the World Trade Center Mental Health Program in New York City. You will coordinate patient care, document interventions, and work with social work leadership to ensure timely follow-up plans and quality initiatives.

Responsibilities include guiding patients, coordinating referrals, addressing transportation or telehealth barriers, and maintaining comprehensive documentation in the EMR. Proficiency in Spanish is required.