Member Services & Care Coordination Specialist

Stony Brook University; Stony Brook (NY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A prestigious university in New York is seeking a Member Services Specialist to assist patients in the World Trade Center Health Program. This role involves providing excellent customer service, managing patient intake and discharge, and implementing retention strategies. The ideal candidate will have an Associate's degree or equivalent experience and strong communication skills. The position is full-time and may require occasional travel between clinics. Salary range is competitive and based on experience.

Qualifications

• Two years of full-time experience in healthcare, research, or member services.
• Experience with electronic scheduling or patient-based databases.

Responsibilities

• Provide high quality customer service and connect members to Program services.
• Welcome new patients to our clinic and encourage members to schedule visits.
• Implement retention strategies to improve participation.
• Educate members on program benefits and local events.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Motivational interviewing techniques

Education

Associate's degree or equivalent experience

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

A prestigious university in New York is seeking a Member Services Specialist to assist patients in the World Trade Center Health Program. This role involves providing excellent customer service, managing patient intake and discharge, and implementing retention strategies. The ideal candidate will have an Associate's degree or equivalent experience and strong communication skills. The position is full-time and may require occasional travel between clinics. Salary range is competitive and based on experience.