WS - Family Communications Assistant

University of Pikeville; Pikeville (KY); On-site; USD 9,900 - 14,000; Part time

Job summary

University of Pikeville invites entry‑level Family Communications Assistants to join the Family Connections team on the UPIKE campus. You will serve students and families, share information about Family Connections, First-Year, and Second-Year experiences, and help with office operations to ensure smooth program delivery.

The role requires enrollment full‑time at UPIKE, with duties including event support, signage preparation, inventory management, and occasional evening/weekend coverage.

Qualifications

• Excellent communication skills for front-line interactions with students and families.
• Strong customer-service orientation and a friendly demeanor.
• Ability to organize tasks, files, and materials for events and daily operations.
• Attention to privacy and FERPA guidelines in handling student information.

Responsibilities

• Serve as a friendly, knowledgeable point of contact for students and families.
• Provide accurate information about Family Connections and related programs.
• Perform general office tasks and uphold confidentiality per FERPA and university policies.
• Assist with Family Days and Road Shows; prepare signage, name tags, handouts, and giveaways.
• Support event logistics including setup, check-in, guest support, and cleanup; provide evening/weekend assistance as needed.
• Track and maintain inventory of office and event supplies; organize print materials and promotional items.
• Organize and maintain storage spaces; prepare supply kits and resource bins for events and mailings.
• Attend team meetings and trainings; stay informed on goals, processes, and student/family needs.
• Support special projects and contribute ideas for improving programs and services.
• Uphold the university code of conduct and address inappropriate behavior at programs.

Skills

Communication

Customer service

Organization

Attention to detail

Public speaking

Education

Enrolled full-time at UPIKE

Job description

FAMILY COMMUNICATIONS ASSISTANT

Division: Support Services

Department: Family Connections

Experience: Entry Level

Job Code: NA

Supervisor/Reports To: Sara Coots

Start Date: 9/1/2026

Family Connections Assistants support family engagement through customer service, administrative assistance, event support, and materials organization. The role helps host family‑centered events, manage office operations, and provide accurate information to students and their families.

Responsibilities And Career Competencies

• Serve as a friendly, knowledgeable point of contact for students and families – C, CTR
• Provide accurate information about Family Connections, First‑Year Experience, and Second‑Year Experience – CSD, C, P
• Perform general office tasks and uphold confidentiality (FERPA and university policies) – CT, T, P
• Assist with Family Days and Road Shows; prepare signage, name tags, handouts, and giveaways – CSD, L, P, TW
• Support event logistics including setup, check‑in, guest support, and cleanup; provide evening/weekend assistance as needed – CSD, C, P, CTR, TW
• Track and maintain inventory of office and event supplies, including print materials, promotional items, technology, and hospitality items – P
• Organize and maintain storage spaces; prepare supply kits and resource bins for events and mailings – P, TW
• Attend team meetings and trainings; stay informed on goals, processes, and student/family needs – C, L, P, TW
• Support special projects and contribute ideas for improving programs and services – CT
• Uphold the university code of conduct and address inappropriate behavior at programs – L, P

Communication (C), Teamwork (TW), Professionalism (P), Career & Self-Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)

Education Requirements: Enrolled full‑time at UPIKE; positive, enthusiastic, and motivated with school spirit.

Preferred Skills: Computer knowledge; social media & new technology; attention to detail; written & verbal communication; strong active listening; willingness to learn; public speaking.

Work Schedule: Varies; may include evenings/weekends for events.

Work Conditions: Noise; varying light intensity; heat; cold; wetness; humidity.

Physical Demands: Reaching/handling; stooping/kneeling; pushing/pulling/lifting/carrying up to 50 lbs.

Number of Positions: 4

Pay Rate: $8.75/hour

Location: UPIKE campus, various locations

The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age, or disabilities in its programs, activities, hiring, or admission of students.