WPO & Facilities Manager

Compass; Miami Beach (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Medical benefits

401(k) plan

Flexible spending accounts

Commuter program

Life and disability insurance

Maven for new parents

Fertility benefits (Carrot)

UrbanSitter referrals

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking a Workplace Operations & Facilities Manager to lead our regional office portfolio and ensure spaces support productive work and exceptional service for buyers and sellers. You will manage facilities services, vendor relationships, and expansion projects while partnering with security, safety, and lease teams.

You're a strategic, proactive leader with strong communication, capable of coordinating cross-functionally, overseeing budgets, and driving improvements across multi-city

Qualifications

• 3–5 years experience in facilities or Workplace Operations management.
• Minimum of 3 years experience managing suppliers and vendors with contracts.
• Minimum of 3 years of project management.
• Familiarity with lease operations language and execution.
• Working knowledge of commercial MEP systems (HVAC, plumbing, fire and life safety, electrical).
• Excellent communication, organization and writing skills.
• Independent or team work capability.
• Proficiency in ZenDesk.
• Willingness to travel 25–30%.

Responsibilities

• Act as the single point of contact for regional teams and vendors.
• Develop a network of trades vendors; manage contracts and monitor performance.
• Oversee post-lease and construction for expansion offices; manage leases and service contracts.
• Escalate large facility maintenance emergencies.
• Assist in developing and maintaining the Workplace/Facilities budget.
• Oversee property insurance claims and related work.
• Manage approved project/CapEx budget for workplace ops and vendor payments.
• Respond promptly to client and tenant requests to ensure top in-office experience.
• Improve processes, documentation, and tools for building safety with security partners.
• Enforce health and safety protocols and office policies onsite.

Skills

Facilities management

Vendor management

Project management

Lease operations

MEP systems knowledge

Communication skills

Independent work

ZenDesk proficiency

Travel readiness

Tools

ZenDesk

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

The National Workplace Operations and Facilities team oversees the office spaces that inspire and support our productivity. The National Workplace Operations and Facilities team helps create and maintain inspiring spaces and innovative services that bring Compass International Holdings’ culture and values to life. We build and maintain all aspects of what keeps our Compass International Holdings workspaces operating seamlessly across multiple cities and regions globally. Operationally, the team is focused on improving customer experience, reducing cost to serve customers, and improving service levels in our offices.

Job Overview

As the Workplace Operations & Facilities Manager, you will lead your region's efforts to ensure Compass International Holdings’ offices are a great place to come to work and all of our customers have the hands-on support they need. You’re a strategic, proactive, and detail-oriented leader who can get buy-in from different departments and execute plans effectively. The Workplace Operations/Facilities Manager will oversee facilities services, amenities, maintenance, repair, and asset management across a portfolio of buildings within a territory. The Workplace Operations/Facilities Manager will be responsible for managing the field relationship with third-party providers responsible for facilities-related work, including related projects, and will maintain base building property manager relationships, acting as the representative on the lease for each building in the portfolio.

Key Responsibilities

• Act as the single point of contact for both regional teams and vendors within a portfolio. (30%)
• Develop a robust network of vendors of all trades who can service Compass International Holdings facilities when needed; manage vendor service contracts and monitor the provider's performance. (15%)
• Oversee and manage post lease and construction aspects of getting new expansion offices set up and ready for open before the first day of business, including all lease, equipment and service contracts. (10%)
• Act as a point of escalation for large facility maintenance emergencies. (15%)
• Assist in the development and maintenance of the Workplace/Facilities budget. (5%)
• Oversee all property insurance claims and insurance claim related work. (5%)
• Manage approved project/CapEx budget as it relates to workplace operations and ensure vendor payment. (5%)
• Provide positive and prompt response to requests from the client and building tenants/occupants. Ensure that every office in your portfolio is poised to provide our customers with the best possible in-office experience. (5%)
• Improve all processes, documentation, and system tools pertaining to building safety and security, partnering closely with third-party security providers and internal security personnel at other locations. (5%)
• Enforce protocols pertaining to health and safety plans, building and employee handbook regulations, and office practices for all individuals onsite. (5%)

Job Skills & Requirements

• 3 - 5 years experience in facilities or Workplace Operations management
• Minimum of 3 years experience managing supplier and vendors with contract management
• Minimum of 3 years of project management
• Familiarity in lease operations language and execution
• Working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems, and electrical distribution networks
• Excellent communication, organization and writing skills
• Must be able to work independently or on a team
• Proficiency in ZenDesk
• Must be able to perform low level of physical tasks, such as, conducting job site walkthroughs and office audit walks and moving and lifting supplies (up to 25 lb).
• Must be willing to travel 25%-30% of the time

Perks That You Need To Know About

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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