Workplace Operations & Facilities Lead

Compass; New York (NY); On-site; USD 65,000 - 81,300; Full time

Job summary

Compass is seeking a Workplace Operations & Facilities Lead in New York to ensure operational excellence across local office environments. You will manage vendors, budgets, and logistics, enabling teams and agents to perform at a high level.

The role is 100% onsite with travel 25%–30% as needed. Experience in enterprise systems and a focus on creating a world-class workspace are highly valued. Base pay ranges from $65,000 to $81,300 with eligible benefits.

Qualifications

• Proven experience in workplace operations, facilities management, or a high-level hospitality/operations role.
• Strong problem-solving and analytical skills for facilities issues.
• Meticulous attention to detail and highly organized, especially regarding data and vendor management.
• Exceptional verbal and written communication skills for partnering with regional leaders and external property managers.

Responsibilities

• Resolve vendor repair and maintenance facilities issues.
• Communicate with Property Managers and Landlords for repairs.
• Manage utility accounts and quarterly reporting.
• Lead Keycard Inventory Management and security support (camera data & access control).
• Oversee copier/postage fleet leases, invoicing, end-of-lease obligations and expense reporting.

Skills

Workplace operations

Facilities management

Problem solving

Attention to detail

Communication

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

Workplace Operations & Facilities Lead

As the Workplace Operations & Facilities Lead, you will be a critical backbone for our office environments, ensuring operational excellence and high‑level support for local teams and agents. You will oversee complex facilities issues, manage vendor relationships, and streamline internal resources that allow employees and customers to thrive. You are a process‑oriented leader who excels at managing budgets, logistics, and property management communications to maintain a world‑class workspace.

At Compass International Holdings You Will:

• Resolve vendor repair and maintenance facilities issues.
• Communicate directly with Property Managers and Landlords to facilitate necessary landlord‑responsibility property repairs, as needed.
• Manage various utility accounts and conduct quarterly reporting.
• Lead Keycard Inventory Management and provide comprehensive security support, including camera data and access control systems management.
• Oversee copier/postage fleet lease services, including invoicing, end of lease obligations, expense reporting and resolving high‑level escalations.
• Provide invoice compliance through supporting purchase order creation and credit card reconciliation.
• Support maintenance of vendor data including fixed expenses and vendor contracts.
• Approve punchout orders exceeding company approval threshold.
• Collaborate with cross‑functional and regional partners through onboarding new office leaders by conducting meet‑and‑greet sessions, establishing partnership workflows with National Workplace Operations, training regional leaders on workplace processes and resources.
• Facilitate vendor onboarding process in partnership with Accounts Payable and provide support with billing vendor disputes.
• Support vendor sourcing to ensure high‑quality service and cost‑effective office operations.
• Manage and maintain up‑to‑date essential Workplace Operations resources.
• Maintain oversight and organization of documentation regarding regional nuances (including ordering, approvals & tracking) and team coverage docs.
• Maintain internal team resources such as meeting notes, macros, training materials and team SOPs.

What We’re Looking For:

• Proven experience in workplace operations, facilities management, or a high‑level hospitality/operations role.
• Strong problem‑solving and analytical skills, allowing you to adapt and formulate solutions quickly for facilities issues.
• Meticulous attention to detail and highly organized, especially regarding data and vendor management.
• Exceptional verbal and written communication skills for partnering with regional leaders and external property managers.
• Experience working with enterprise technology and systems (such as Zendesk, Salesforce, or Confluence) is a plus.
• A passion for creating community and a world‑class experience for our internal customers.
• Ability to work in the office during standard operating hours and lift up to 25 lbs as needed for facilities tasks.
• Must be willing to travel 25%–30% of the time.
• This role is 100% onsite.

Compensation:

The base pay range for this position is $65,000 – $81,300 annually; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Benefits:

Participation in incentive programs (eligible cash, equity, or commissions). Paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele‑health, dental and vision benefits; 401(k) plan; flexible spending accounts; commuter program; life and disability insurance; Maven (support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

As an equal opportunity employer, Compass is committed to fostering a diverse and inclusive workplace.

Notice for California Applicants

Los Angeles County Fair Chance Notice