Workplace Operations & Facilities Lead

Compass; Miami Beach (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation and holidays

Medical, dental, and vision benefits

401(k) plan

Commuter program

Pet insurance

Job summary

Compass is seeking a Workplace Operations & Facilities Lead in Miami to ensure operational excellence for local teams and agents. You will manage complex facilities issues, vendor relationships, and internal resources that enable a world-class workspace.

The role requires 25%–30% travel, 100% onsite work in Miami, and strong leadership in budgeting, logistics, and property management communications. Join a fast-growing real estate platform focused on a premier employee experience.

Qualifications

• Proven experience in workplace operations, facilities management, or a high-level hospitality/operations role.
• Strong problem-solving and analytical skills for quick facilities solutions.
• Meticulous attention to detail and highly organized data and vendor management.
• Exceptional verbal and written communication skills for partnering with regional leaders and external property managers.
• Experience with enterprise technology and systems (Zendesk, Salesforce, Confluence) is a plus.

Responsibilities

• Resolve vendor repair and maintenance facilities issues.
• Coordinate with Property Managers and Landlords for necessary repairs.
• Manage utility accounts and conduct quarterly reporting.
• Lead Keycard Inventory Management and security support including access control systems.
• Oversee copier/postage fleet lease services, invoicing, and lease obligations.
• Support vendor onboarding and accounts payable processes.
• Maintain vendor data, fixed expenses and contracts.
• Collaborate with regional partners on onboarding office leaders and workflows.

Skills

Workplace operations

Facilities management

Problem-solving

Attention to detail

Communication skills

Enterprise software

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As the Workplace Operations & Facilities Lead, you will be a critical backbone for our office environments, ensuring operational excellence and high-level support for our local teams and agents. You will oversee complex facilities issues, manage vendor relationships, and streamline the internal resources that allow our employees and customers to thrive. You are a process-oriented leader who excels at managing budgets, logistics, and property management communications to maintain a world-class workspace.

At Compass International Holdings You Will:

• Resolve vendor repair and maintenance facilities issues.
• Communicate directly with Property Managers and Landlords to facilitate necessary landlord-responsibility property repairs, as needed.
• Manage various utility accounts and conduct quarterly reporting.
• Lead Keycard Inventory Management and provide comprehensive security support, including camera data and access control systems management.
• Oversee copier/postage fleet lease services, including invoicing, end of lease obligations, expense reporting and resolving high-level escalations.
• Provide invoice compliance through supporting purchase order creation and credit card reconciliation.
• Support maintenance of vendor data including fixed expenses and vendor contracts
• Approve punchout orders exceeding company approval threshold
• Collaborate with cross-functional and regional partners through onboarding new office leaders by conducting meet-and-greets, establishing partnership workflows with National Workplace Operations, training regional leaders on workplace processes and resources.
• Facilitate vendor onboarding process in partnership with Accounts Payable and provide support with billing vendor disputes.
• Support vendor sourcing to ensure high-quality service and cost-effective office operations.
• Managing and maintaining up to date essential Workplace Operations resources.
• Maintain oversight and organization of documentation regarding regional nuances (including ordering, approvals & tracking) and team coverage docs.
• Maintain internal team resources such as meetings notes, macros, training materials and team SOPs.

What We’re Looking For:

• Proven experience in workplace operations, facilities management, or a high-level hospitality/operations role.
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly for facilities issues.
• Meticulous attention to detail and highly organized, especially regarding data and vendor management
• Exceptional verbal and written communication skills for partnering with regional leaders and external property managers.
• Experience working with enterprise technology and systems (such as Zendesk, Salesforce, or Confluence) is a plus.
• A passion for creating community and a world-class experience for our internal customers.
• Ability to work in the office during standard operating hours and lift up to 25 lbs as needed for facilities tasks
• Must be willing to travel 25%-30% of the time
• This role is 100% onsite

This role is 100% based out of Miami (Southern FL)

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice