Workplace Operations & Facilities Lead

Compass Real Estate - Peninsula; New York (NY); On-site; USD 65,000 - 81,300; Full time

Benefits offered by this job

Incentive programs with cash/equity/or

Paid vacation, holidays, sick time,Par

Medical, dental, vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Fertility benefits

Pet insurance

Job summary

Compass Real Estate - Peninsula is seeking a Workplace Operations & Facilities Lead to oversee office environments and support local teams and agents. You will manage complex facilities issues, vendor relationships, and internal resources to enable a world‑class workspace.

The role requires process orientation, budget and logistics management, and strong vendor communications. It is an onsite position with 25%–30% travel, offering a comprehensive benefits package and growth opportunities.

Qualifications

• Proven experience in workplace operations, facilities management, or a high‑level hospitality/operations role.
• Strong problem‑solving and analytical skills, enabling quick solutions for facilities issues.
• Meticulous attention to detail and highly organized, especially with data and vendor management.
• Exceptional verbal and written communication for partnering with regional leaders and external property managers.
• Experience with enterprise tech systems (Zendesk, Salesforce, Confluence) is a plus.
• Ability to lift up to 25 lbs and work onsite during standard hours.
• Willingness to travel 25%–30% of the time.

Responsibilities

• Resolve vendor repair and maintenance facilities issues.
• Communicate with Property Managers and Landlords for repairs.
• Manage utility accounts and quarterly reporting.
• Lead Keycard Inventory Management and security support including camera data and access control systems.
• Oversee copier/postage fleet lease services, invoicing, end of lease obligations, expense reporting, and high‑level escalations.
• Ensure invoice compliance through PO creation and credit card reconciliation.
• Maintain vendor data including fixed expenses and vendor contracts.
• Approve punchout orders exceeding company threshold.
• Collaborate with cross‑functional teams to onboard new office leaders and train regional staff on processes.

Skills

Workplace operations

Facilities management

Problem solving

Attention to detail

Verbal and written communication

Willingness to travel

On-site working

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

Workplace Operations & Facilities Lead is a critical backbone for our office environments, ensuring operational excellence and high-level support for local teams and agents. You will oversee complex facilities issues, manage vendor relationships, and streamline the internal resources that allow our employees and customers to thrive. You are a process‑oriented leader who excels at managing budgets, logistics, and property management communications to maintain a world‑class workspace.

Responsibilities

• Resolve vendor repair and maintenance facilities issues.
• Communicate directly with Property Managers and Landlords to facilitate necessary landlord‑responsibility property repairs, as needed.
• Manage various utility accounts and conduct quarterly reporting.
• Lead Keycard Inventory Management and provide comprehensive security support, including camera data and access control systems management.
• Oversee copier/postage fleet lease services, including invoicing, end of lease obligations, expense reporting and resolving high-level escalations.
• Provide invoice compliance through supporting purchase order creation and credit card reconciliation.
• Support maintenance of vendor data including fixed expenses and vendor contracts.
• Approve punchout orders exceeding company approval threshold.
• Collaborate with cross‑functional and regional partners through onboarding new office leaders by conducting meet‑and‑greet meetings, establishing partnership workflows with National Workplace Operations, training regional leaders on workplace processes and resources.
• Facilitate vendor onboarding process in partnership with Accounts Payable and provide support with billing vendor disputes.
• Support vendor sourcing to ensure high‑quality service and cost‑effective office operations.
• Managing and maintaining up to date essential Workplace Operations resources.
• Maintain oversight and organization of documentation regarding regional nuances (including ordering, approvals & tracking) and team coverage docs.
• Maintain internal team resources such as meeting notes, macros, training materials and team SOPs.

Qualifications

• Proven experience in workplace operations, facilities management, or a high‑level hospitality/operations role.
• Strong problem‑solving and analytical skills, allowing you to adapt and formulate solutions quickly for facilities issues.
• Meticulous attention to detail and highly organized, especially regarding data and vendor management.
• Exceptional verbal and written communication skills for partnering with regional leaders and external property managers.
• Experience working with enterprise technology and systems (such as Zendesk, Salesforce, or Confluence) is a plus.
• A passion for creating community and a world‑class experience for our internal customers.
• Ability to work in the office during standard operating hours and lift up to 25 lbs as needed for facilities tasks.
• Must be willing to travel 25%-30% of the time.
• This role is 100% onsite.

Compensation

The base pay range for this position is $65,000 - $81,300 annually; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele‑health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, and where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal‑opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees’ lives and careers.

Notice for California Applicants: Los Angeles County Fair Chance Notice.