Wound Care Medical Assistant – Patient Care Specialist

Nch Healthcare System Inc; Florida; On-site; USD 22,000 - 30,000; Full time

Job summary

NCH Medical Group in Bonita Springs, FL is seeking a Wound Care Medical Assistant to provide clinical support in the assigned area. The role focuses on patient care, vital signs, specimen collection and assisting with procedures, ensuring high-quality service for patients and care teams.

Responsibilities include EPIC documentation, appointment scheduling, handling MyChart messages, and maintaining clean exam rooms.

Qualifications

• Minimum of High School or GED required.
• Must be a Registered Medical Assistant or graduate of an approved Medical Assistant Program.
• RN program graduate pending authorization or awaiting NCLEX.
• BLS certification required from Red Cross or American Heart Association.
• Strong communication and problem-solving skills.
• General computer skills including Microsoft Office and electronic medical documentation.

Responsibilities

• Provides high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Acts as patient advocate and liaison with various departments to meet mutual goals.
• Maintains patient confidentiality regarding access to patient and other clinical information.
• Addresses concerns of patients, provides service recovery, and escalates issues as needed.
• Performs routine patient care responsibilities such as taking vital signs, collecting specimens and laboratory Point of Care Testing.
• Collects patient health history, performs medication reconciliation, and enters information in EPIC.
• Notes the chief complaint/reason for patient's visit.
• Prepare equipment, examination rooms, and clean instruments as directed.
• Assists with medical procedures and exams as needed.
• Instructs patients on general care and medicine procedures.
• Maintains patient and service rooms in a neat and orderly condition.
• Conducts patient incoming/outgoing phone calls and post visit follow-up appointment scheduling.
• Responds to routine patient phone calls and MyChart messages and routes to RN, APP or Physician as needed.
• Performs clerical/administrative responsibilities such as filing and/or scanning patient medical records, insurance authorizations, obtaining lab/x-ray reports, hospital notes, and referral information.

Skills

Customer service

Clear communication

Team collaboration

Patient advocacy

Education

High School diploma or GED

Registered Medical Assistant (RMA)

RN program pending NCLEX

Tools

EPIC

Microsoft Office

Job description

NCH Medical Group in Bonita Springs, FL is seeking a Wound Care Medical Assistant to provide clinical support in the assigned area. The role focuses on patient care, vital signs, specimen collection and assisting with procedures, ensuring high-quality service for patients and care teams.

Responsibilities include EPIC documentation, appointment scheduling, handling MyChart messages, and maintaining clean exam rooms.