World‑Class IT Service Desk Analyst

Barry-Wehmiller; Green Bay (WI); On-site; USD 45,000 - 70,000; Full time

Job summary

Barry-Wehmiller is seeking an Enterprise IT Service Desk Analyst in Wisconsin to provide exceptional internal support for PCs and mobile devices, resolving incidents and deploying PC images. You will document resolutions for the global IT team and ensure security patches are applied.

The role requires strong communication, analytical thinking, and teamwork, with occasional after-hours work and travel up to 15% for remote support as needed.

Qualifications

• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Strong written and oral communication skills.
• Strong customer relationship skills.
• Strong troubleshooting skills and knowledge of IT hardware and software.
• Ability to conduct research into software issues and products as required.
• Strong organizational skills with keen attention to detail.

Responsibilities

• Provide world class customer support.
• First level response to incident tickets.
• Accept and solve support issues.
• Migrate and deploy PC’s/ PC images.
• Function and communicate in a global support team.
• Respond to ticketing incidents by priority and assignment.
• Support customers through superb communication in person, by telephone and or email.
• Fully document resolution, and communication history to customer in incident ticket.
• If appropriate, convert resolution to knowledge base document to share with other team members.
• Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system.
• Analyze root cause and implement corrective solutions.
• Deploy new equipment to customers from unpacking to delivery.
• Collaborate with the infrastructure team to ensure efficient operations.
• Assist in resolving issues with customers on server-based software products.
• When working on any PC, ensure the latest security settings, antivirus, and application patches are applied.
• Use tools and applications for monitoring PC performance and provide performance statistics and reports.
• Maintain inventory of all hardware and software.
• When necessary, contact third‑party support and PC equipment vendors.
• Maintain knowledge of current IT trends and advancements.
• Responsible for other opportunities as required.
• Full time – Five days a week - In the office position (Service Desk is the face of IT)
• On-call availability and some evening and weekend hours.

Skills

Analytical skills

Problem-solving

Communication skills

Customer relationship skills

Troubleshooting

IT hardware knowledge

Software knowledge

Education

Associate degree in business/CS/MIS

Tools

A+ certification

Job description

Barry-Wehmiller is seeking an Enterprise IT Service Desk Analyst in Wisconsin to provide exceptional internal support for PCs and mobile devices, resolving incidents and deploying PC images. You will document resolutions for the global IT team and ensure security patches are applied.

The role requires strong communication, analytical thinking, and teamwork, with occasional after-hours work and travel up to 15% for remote support as needed.