Care Team Specialist

Cross Country Healthcare; United States; On-site; USD 25,000 - 39,000; Full time

Job summary

Cross Country Healthcare is seeking a Care Team Specialist to deliver exceptional customer service to healthcare professionals. You will support onboarding, payroll, benefits, and portal navigation while resolving issues and maintaining strong rapport.

The role requires a HS diploma or GED (BS/BA preferred) and proficiency with MS Office and social media platforms. You will engage via calls, chats, texts, and emails to ensure a smooth assignment process.

Qualifications

• HS diploma or GED is required; a BS/BA degree is preferred.
• Working knowledge of MS Office Suite including Word/Excel/Outlook.
• Foster excellent customer service and client focus.
• Exemplary interpersonal and communication skills.
• Able to adapt to evolving situations and manage expectations.
• Polite, helpful, and direct telephone demeanor.
• Ability to relate to diverse people and build rapport.

Responsibilities

• Create a positive candidate experience by contributing ideas to improve processes.
• Assist healthcare professionals and internal teams with onboarding, payroll, benefits, and portal issues.
• Make outbound calls and respond to inbound channels (phone, chat, texts, social media, email).
• Act as a social media ambassador, answer questions, and connect professionals with recruiters.
• Notate issues in the applicant tracking system from request to resolution.
• Educate professionals on processes and manage expectations for assignments.

Skills

Customer service orientation

Interpersonal skills

Adaptability

Telephone professionalism

Relationship building

Social media platforms

Education

HS diploma or GED

BS/BA degree preferred

Tools

MS Office Suite

Job description

BASIC PURPOSE:

The Care Team Specialist (CTS) will work as a member of a team to offer individualized support for our healthcare professionals. The CTS help facilitate the best possible experience for health care professionals by initiating and maintaining exceptional rapport and providing extraordinary customer service and resolution of issues that arise.

ESSENTIAL FUNCTIONS:

• Create the best possible experience for our healthcare professionals by contributing new ideas and processes to improve the overall candidate experience.
• Assist healthcare professionals and internal departments resolve a variety of issues onboarding, payroll, benefits, navigating the portal and troubleshooting tech issues.
• Make outbound calls as well as respond to inbound phone calls, chats, texts, social media posts, and emails.
• Act as a social media ambassador engaging with healthcare professionals, answering questions, providing knowledge, and connecting professionals with recruiters.
• Use our applicant tracking system to communicate and notate issues from support request to resolution.
• Educate new, existing, and working healthcare professionals on the processes they will follow and manage expectations for each assignment.
• Support professional is with pre/post boarding process.
• Work closely with support teams to educate and communicate issues and solutions.
• All other duties as assigned.

Must be able to perform the essential functions of the job, with or without reasonable accommodation.

QUALIFICATIONS:

• HS diploma or GED BS/BA degree preferred
• Working knowledge of MS Office Suite, social media platforms
• Customer service oriented – client focused
• Exemplary interpersonal skills
• Adaptability to evolving situations
• Pleasant and helpful yet direct demeanor on the telephone
• Ability to relate to a variety of people and establish meaningful relationships