Workstation Support Technician

Strategic Staffing Solutions; Wichita (KS); On-site; USD 27,552 - 44,083; Full time

Job summary

Strategic Staffing Solutions is seeking a Workstation Support Technician for an on-site, 12-month contract in Wichita, KS. The role requires a valid state driver’s license and will primarily operate on-site with some OT opportunities.

Remote work may be possible occasionally, but the core duties are on-site. The technician will install, configure, and maintain hardware/software, provide end-user support via multiple channels, and troubleshoot hardware/network issues.

Qualifications

• HS diploma or equivalent; associate or bachelor’s degree preferred.
• 2 years of workstation support or similar technical role.
• Proficiency diagnosing and resolving hardware, software, and network issues in a Windows environment.
• Clear communication with technical and non-technical users.
• Strong knowledge of operating systems, productivity software, and office applications.
• Familiarity with DNS, Active Directory, and VPN.
• Excellent communication skills with a customer-oriented approach.
• Ability to adapt to changing priorities in a fast-paced environment.
• Certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician are a plus.
• Prior customer service experience including face-to-face and via phone.

Responsibilities

• Install, configure, and maintain hardware and software on company devices.
• Provide timely technical support to end-users via in-person, remote, email, or phone.
• Diagnose and resolve hardware, software, and network problems from basic to complex.
• Assist in setup and configuration of new workstations, including user accounts and email.
• Respond to and prioritize support requests based on urgency and impact on business operations.
• Troubleshoot network connectivity and printer issues.
• Maintain accurate records of hardware inventory.
• Educate end-users on basic troubleshooting techniques and best practices.
• Contribute to documentation and guides for common procedures.
• Document issues and resolutions in the ticketing system.

Skills

Windows OS

DNS

Active Directory

VPN

Customer service

Communication

Troubleshooting

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Ticketing system

Remote support tools

Job description

Strategic Staffing Solutions is currently looking for a Workstation Support Technician, a W2 contract opportunity!

Candidates should be willing to work on our W2 ONLY. No C2C!!

Workstation Support Technician

Role Type: W2 only, no C2C, no 1099

Duration: 12-month contract

Location: Wichita, KS.

The candidate must have a valid state-issued driver’s license. If required to travel, they will drive the company vehicle.

The candidate will be working on-site in Wichita, KS. Core hours are Monday through Friday 7a-4p with some flexibility and opportunities for OT.

There may be opportunities for remote work, but primary work will be performed on-site. Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand.

Physical Requirements: The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds. Comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces.

Work Environment: Primarily office-based, with on-site visits to different departments and locations. May require occasional after-hours or weekend support for critical issues or planned system maintenance. Extensive driving to sites within the company service area (in a company provided vehicle).

Job Description

The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment. This role is responsible for providing technical assistance to end users, diagnosing and resolving hardware and software issues, and contributing to the overall efficiency of the organization's IT environment. The Workstation Support Technician is a key point of contact for troubleshooting and technical support, enabling end users to effectively utilize their workstations and technology tools.

Responsibilities:

• Install, configure, and maintain hardware and software components on company devices.
• Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).
• Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
• Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
• Respond to and prioritize support requests based on urgency and impact on business operations.
• Troubleshoot network connectivity and printer-related issues.
• Maintain accurate records of hardware inventory.
• Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
• Contribute to the development of documentation and guides for common technical procedures.
• Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
• Stay current with industry trends and advancements in workstation technology.
• Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred.
• Proven experience (2 years) as a workstation support technician or in a similar technical support role.
• Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
• Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
• Strong knowledge of operating systems, productivity software, and office applications.
• Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
• Excellent communication skills, both verbal and written, with a customer-oriented approach.
• Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and the ability to think critically under pressure.
• Adept at working independently as well as collaboratively within a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• Prior customer service experience including face to face and via phone.
• Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand.