Workstation Deployment Specialist (Imaging & Intune)

Thrive; Holland (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Thrive is seeking a desktop support professional to optimize workstation deployments, imaging processes, and client satisfaction. The role involves imaging, setup, reconfiguration, and coordinating with the deployment manager to improve services.

You will handle hardware troubleshooting, Active Directory tasks, and Office configurations, while collaborating in a fast-paced team to deliver reliable IT support.

Qualifications

• Bachelor's or technical degree or equivalent work experience.
• 1–2 years desktop support/imaging experience.
• Experience installing, troubleshooting and configuring Microsoft Office including Outlook configurations.
• Experience troubleshooting workstation hardware issues.
• Knowledge and experience with Active Directory.
• Passionate about delivering excellent customer service.
• Must be able to work effectively in a team environment as well as alone.
• Excellent written and oral communication skills.
• Passionate about process, metrics, and results.
• Strong organizational skills.

Responsibilities

• Follow process and procedures developed by Workstation Deployment Manager around workstation deployments to include peripherals.
• Receive, recondition, and redeploy used equipment.
• Uphold procedural requirements around prioritization, communication, documentation, escalations, etc.
• Work seamlessly with the workstation deployment manager to ensure highest levels of client satisfaction are met with clear identification of opportunities to improve technical services/support.
• Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management.
• Ability to adjust priorities and balance responsibilities in a fast-paced environment.
• Available to work outside of standard hours when necessary or as part of on call rotation if applicable.

Skills

Problem solving

Prioritization

Customer service

Teamwork

Communication

Attention to detail

Adaptability

On-call flexibility

Education

Bachelor's or Technical Degree

Tools

Microsoft Office

Outlook

Active Directory

Windows OS

Windows Server

Intune

Azure Active Directory

VMware

Apple OS

Job description

Thrive is seeking a desktop support professional to optimize workstation deployments, imaging processes, and client satisfaction. The role involves imaging, setup, reconfiguration, and coordinating with the deployment manager to improve services.

You will handle hardware troubleshooting, Active Directory tasks, and Office configurations, while collaborating in a fast-paced team to deliver reliable IT support.