Workstation Analyst - Pharmaceutical IT

Anveta, Inc.; Concord (NC); On-site; USD 48,000 - 55,000; Full time

Job summary

Anveta, Inc. is seeking a Workstation Analyst to support critical laboratory, manufacturing, and operational technology within a regulated pharmaceutical environment.

The role combines workstation engineering, infrastructure support, application support, lifecycle management, and technical troubleshooting. This position requires close collaboration with Site IT, laboratory and manufacturing teams, and global IT to ensure reliable, compliant, and secure systems.

Qualifications

• 4+ years in workstation engineering or related IT support.
• Strong Windows 10/11 workstation experience.
• Linux administration and troubleshooting skills.
• Hands-on Citrix/VDI experience.
• Hardware deployment and lifecycle management experience.
• Networking fundamentals and problem solving.
• Technical documentation and testing support.
• Onsite 100% in Concord, NC.

Responsibilities

• Support and maintain lab, manufacturing, and OT workstations and apps.
• Collaborate with Site IT and stakeholders to understand requirements.
• Install, configure, upgrade, and troubleshoot workstations and peripherals.
• Provide Windows and Linux workstation support, patching, lifecycle activities.
• Support Citrix, VDI, IGEL/thin-client, and remote-access environments.
• Coordinate with global IT teams on patches and upgrades.
• Develop technical documentation and support procedures.
• Assist validation activities with GMP/GxP compliance.

Skills

Workstation engineering

Desktop engineering

Infrastructure support

IT systems support

Windows environments

Linux administration

Citrix/VDI

Networking fundamentals

Documentation and testing

Onsite work

Tools

Citrix

VDI

IGEL

Thin clients

RealVNC

Job description

Workstation Analyst - Pharmaceutical IT

Location: Concord, NC

Work Arrangement: 100% Onsite

Industry: Pharmaceutical / Life Sciences

Rate: $35-40/hr on W2 (Or find best Market Rate)

Position Overview

We are seeking an experiencedWorkstation Analyst to support critical laboratory, manufacturing, and operational technology within a regulated pharmaceutical environment.

This position combinesworkstation engineering, infrastructure support, application support, lifecycle management, and technical troubleshooting. The successful candidate will work closely with Site IT, laboratory/manufacturing teams, global IT organizations, vendors, and end users to ensure reliable, compliant, and secure IT systems.

The ideal candidate will have experience supportingWindows workstations, Linux, Citrix/VDI, thin-client technologies, laboratory or manufacturing applications, and preferably a background inpharmaceutical, biotech, GMP/GxP, or other regulated environments.

Key Responsibilities

• Support and maintain workstations, applications, and infrastructure used in laboratory, manufacturing, and operational environments.
• Partner with Site IT and business stakeholders to understand technical requirements and provide reliable workstation and infrastructure solutions.
• Install, configure, upgrade, and troubleshoot workstation hardware, operating systems, applications, peripherals, and related technologies.
• Support Windows and Linux workstation environments, including configuration, patching, troubleshooting, and lifecycle activities.
• Provide support for Citrix, VDI, IGEL/thin-client, and remote-access environments.
• Troubleshoot workstation, application, network connectivity, peripheral, and infrastructure issues.
• Coordinate with global IT teams and vendors regarding patching, maintenance, outages, upgrades, and system changes.
• Perform hardware and software compatibility assessments and recommend appropriate workstation configurations.
• Support workstation and application upgrades, replacements, and technology refresh initiatives.
• Participate in infrastructure and workstation Lifecycle Management (LCM) activities.
• Support laboratory and manufacturing systems in accordance with site procedures and corporate IT standards.
• Develop and maintain technical documentation, configuration records, test documentation, and support procedures.
• Assist with validation activities, including infrastructure specifications, technical documentation, testing, and implementation support.
• Ensure workstation and application support activities align with GMP/GxP, data integrity, security, and compliance requirements.
• Work with hardware/software vendors to troubleshoot issues and define technical requirements.
• Provide technical guidance and training to end users when required.
• Collaborate with Site IT, enterprise IT, laboratory, manufacturing, engineering, and other functional teams to improve support processes and system reliability.

Required Qualifications

• 4+ years of experience in workstation engineering, desktop engineering, infrastructure support, or IT systems support.
• Strong experience with Windows workstation environments, including Windows 10/11 and enterprise workstation management.
• Experience with Linux administration and troubleshooting.
• Hands-on experience with Citrix and/or VDI environments.
• Experience supporting hardware deployment, software installation, configuration, upgrades, and troubleshooting.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, connectivity troubleshooting, and basic network diagnostics.
• Experience with workstation patching, lifecycle management, and hardware/software compatibility.
• Experience creating technical documentation and supporting testing/implementation activities.
• Strong troubleshooting, communication, and stakeholder-management skills.
• Ability to work 100% onsite in Concord, NC.

Preferred Qualifications

• Experience in pharmaceutical, biotech, life sciences, medical device, or regulated manufacturing environments.
• Experience supporting GMP/GxP or validated systems.
• Laboratory IT or laboratory application support experience.
• Manufacturing/automation systems support experience.
• Experience with IGEL, thin clients, or RealVNC.
• Experience supporting enterprise workstation lifecycle and technology refresh programs.
• Experience working with global IT organizations and corporate governance processes.
• Familiarity with IT change management, validation, testing, and compliance documentation.