Workspace Ambassador

JLL; New York (NY); On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL, a leading global real estate services firm, seeks a WorkSpace Ambassador in New York to support the Workspace Manager across accounting, maintenance, and occupancy services. You will help ensure a seamless daily operation and a superior end-user experience for our clients and coworkers.

In this role you will collaborate with vendors and stakeholders, assist in procurement, monitor supplies and services, and aid in financial processes and reporting.

Qualifications

• Bachelor’s degree or equivalent is preferred.
• 1-3 years minimum experience in a coordinator role in facilities or related fields.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office.

Responsibilities

• Support Workspace Manager with day-to-day operations.
• Coordinate with vendors, landlords, and facilities teams.
• Assist in procurement of vendors and services.
• Ensure office supplies and services meet standards.
• Support monthly finance trackers and purchase orders.
• Contribute to safety procedures and building operations.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Team collaboration

MS Office

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The WorkSpace Ambassador will assist the Workspace Manager with operational activities in accounting, finance, maintenance, operations, vendor oversight, purchasing of material, equipment and supplies, and occupancy services. You will approach each activity with an eye to end-user experience and its enhancement.

The WorkSpaceAmbassador is also required to provide administrative support to the team and be able to manage their building’s daily operations.

What your day-to-day will look like:

• In some locations you may be responsible for the day-to-day direction of another JLL team member, and will be required to support and cover for them as required. (Usually a Workspace Host or events team member.)
• Develop a close working relationship with key LSEG stakeholders/partners, landlord, managing agents and all of the facilities vendors.
• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works).
• Assist in the procurement of vendors and services as required.
• Ensure all office supplies and services are operating to expected standards.
• Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner.
• Ensure prompt and accurate management of purchase orders in the internal financial management platform.
• Assist with the monthly accrual reports and help monitor the finance trackers.
• Conduct site inspections, assessments, regular audits and carry out safety procedures as well as all building procedures, ad-hoc duties and performance measures.
• Assist in the implementation of the property risk management program and industry best practice operations.
• Maintain premises in neat and good working condition at all times.
• Maintain duplicate office keys in good order.
• Support the implementation and monitoring of disaster recovering and business continuity plans.
• Follow established escalation procedures and incident reporting procedures.
• Provide support for regular management reports and projects as required.
• Achieve Key Performance Indicators (KPI) and Service Level Agreement (SLA) targets.
• Assist in the management of physical assets and maintaining an asset register.
• Reduce LSEG colleague frustration by foreseeing pain points and providing agile and sustainable solutions.
• Constantly and proactively looking for opportunities to improve workspace delivery to enhance the LSEG colleague experience.
• Take ownership of resolving issues and providing a personal follow-up as necessary.
• Providing insights and feedback in the implementation of new initiatives.
• Liaising with other teams to provide a consistent and seamless experience to all location end users.

What we expect from all our colleagues on account:

• Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved.
• Report good catches, attend the SAFER together workshop, and complete all safety trainings within the due date.
• You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the “what”, “so what” and “now what”. By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and LSEG’s strategic desire for data-driven decisions.
• You will be part of delivering best-in‑class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you’ll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to LSEG’s sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come.

Qualifications

• Bachelor’s degree or equivalent is preferred
• 1-3 years minimum experience in a coordinator role working within facilities, property management, hospitality or related fields.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
• Ability to work independently – strong prioritization and time management skills.
• Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Excellent organizational skills andprocess management.
• Ability to adapt to new devices, technology, and applications.Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

64,000.00 – 66,500.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –New York, NY

Job Tags:

Hiring

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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