Lobby Ambassador

US AMR-Jones Lang LaSalle Americas, Inc.; Chicago (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, Dental & Vision care

Paid parental leave

Paid Time Off & Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in Chicago is seeking a Lobby Ambassador to deliver hospitality-driven service to guests and employees. You will greet visitors, provide directions, support reception and mailroom tasks, and maintain a welcoming corporate environment.

This role requires 2–3 years in customer service, fluent English, and proficiency with Microsoft Office. It operates 8:00 AM–5:00 PM, Monday–Friday, in a fast-paced office setting with a temporary 90-day path to permanent employment.

Qualifications

• 2–3 years of customer service or hospitality experience.
• Excellent English written and verbal communication.
• Ability to multi-task and adapt to shifting priorities while maintaining service.
• Proficiency with Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook).
• Professional, responsive, service-oriented demeanor.
• Flexible and positive in a fast-paced environment.

Responsibilities

• Warmly welcome guests and assist arrivals, departures, and orientations.
• Provide face-to-face engagement to ensure positive interactions.
• Conduct site walks to maintain visibility and lobby coverage.
• Recommend local restaurants, hotels, attractions, and events.
• Coordinate with clients and teams to anticipate visitor needs.
• Serve as information hub for campus wayfinding and services.
• Support meeting coordination, reception, and mailroom tasks.
• Manage mail and packages across carriers with tracking.
• Oversee mailroom inventory and security/compliance.
• Build networks within local hospitality industry.
• Collaborate with facility management for seamless service.

Skills

Customer service

Hospitality

Communication

Multi-tasking

Corporate office familiarity

Tools

Microsoft Office Suite

Job description

Chicago, IL 60601

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Lobby Ambassador – JLL

What this job involves:

The Lobby Ambassador is the face of exceptional workplace hospitality at JLL's Chicago Cisco Office. In this dynamic, client-facing role, you'll deliver world-class guest and employee experiences through warm, proactive engagement and outstanding service. You'll greet visitors with enthusiasm, anticipate needs before they're expressed, and ensure every touchpoint—from pre-arrival to departure—reflects JLL's commitment to creating memorable workplace environments. This position offers the perfect opportunity to combine your passion for hospitality, natural people skills, and dedication to service excellence in a vibrant corporate setting.

What your day-to-day will look like:

• Warmly welcome and assist all guests, visitors, and employees with arrivals, departures, and office orientations
• Provide exceptional face-to-face engagement, ensuring every interaction leaves a lasting positive impression
• Conduct strategic site walks during optimal times to maintain visibility while ensuring continuous lobby coverage
• Serve as the go-to resource for local recommendations—restaurants, hotels, attractions, and events
• Proactively coordinate with clients and internal teams to anticipate visitor needs and prepare for all arrivals
• Act as a central information hub for campus wayfinding, facility services, and activities
• Support meeting coordination, reception services, and mailroom operations as needed
• Manage high-volume mail and package operations, including receipt, sorting, distribution, and tracking across all carriers (FedEx, UPS, USPS)
• Maintain organized shipment tracking systems ensuring accountability, timely notifications, and chain-of-custody compliance
• Coordinate outgoing mail and courier services, including packaging, labeling, and carrier scheduling
• Oversee mailroom operations, inventory management of shipping supplies, and adherence to security and confidentiality standards
• Build professional networks within the local hospitality industry
• Collaborate across facility management teams to deliver a seamless, hospitality-driven service approach.

Required Qualifications:

• Minimum 2–3 years of customer service or hospitality-related experience
• Proven track record as a "people person" who thrives on creating exceptional experiences
• Outstanding communication skills with professional written and verbal fluency in English
• Demonstrated ability to multi-task and adapt to shifting priorities while maintaining service excellence and accuracy
• Strong proficiency with Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook)
• Working knowledge of various information technology tools and platforms
• Confident, professional demeanor with exceptional responsiveness and service orientation
• Flexibility and positive attitude in dynamic, fast-paced environments.

Preferred Qualifications:

• Familiarity with corporate or commercial office environments
• Basic knowledge of security protocols (visitor check-in, badge control, access management)
• Understanding of confidentiality and privacy practices in professional settings
• Experience with vendor relationship management and local hospitality networks.

Location:

Chicago Cisco Office (CHG12), Chicago, IL

Work Shift:

8:00 AM – 5:00 PM, Monday through Friday

Successful candidates will begin in a temporary capacity (90 days) ith the potential to transition to a permanent position

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

50,300.00 – 50,300.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.