People Services Partner

US AMR-Jones Lang LaSalle Americas, Inc.; Chicago (IL); On-site; USD 67,000 - 78,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision care

Paid parental leave

Paid time off

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in Chicago, IL is seeking a People Services Partner to support our HR and HR Ops teams. You will be a subject matter expert for HR queries within your vertical, delivering fast, accurate answers and ensuring a seamless employee experience.

You will handle escalations on pay, time tracking, benefits, and leaves, audit reports, and collaborate with COEs to resolve issues quickly. The role includes monthly calls, process improvements, and onboarding new partners.

Qualifications

• 3+ years of HR experience delivering high-quality employee support.
• Excellent communication with a customer-centric approach to inquiries.
• Experience with total rewards, compensation, benefits, or HR operations/payroll.
• Strong understanding of payroll, time tracking, benefits administration, and leave policies.

Responsibilities

• Serve as a primary contact for escalations within the business line on pay, time tracking, benefits, and leaves.
• Audit case and satisfaction reports to improve handling and upskill HR Ops team.
• Collaborate with COEs to resolve escalations quickly and anticipate impacts.
• Join monthly HR Partner calls to share updates and advocate for business needs.
• Identify process improvements to reduce HRBP requests and improve efficiency.
• Manage HR Services projects needing end-to-end administrative support.
• Conduct onboarding sessions for new HR Partners to ensure understanding of HR Operations.

Skills

Excellent communication

Customer-centric

Data analytics

HR operations/payroll

Confidentiality

Microsoft Excel

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

People Services Partner

Chicago, IL 60601

Posted 2 Days Ago Full Time Less than 10 Applies

What this job involves:

As a People Services Partner within our Knowledge Center, you will be a vital point of contact for our HR Team and our extended HR Operations team (JBS) to help serve our employees and managers. You will serve as the subject matter expert within your business line or vertical to ensure the accurate and efficient administration of all HR queries. Your expertise will provide employees with fast, important answers and play a crucial role in delivering a seamless and positive employee experience.

What your day-to-day responsibilities will look like:

• Point of contact for escalations within your business line or vertical with a special expertise on our most frequently asked questions within pay, time tracking, benefits and leaves
• Proactively audit case and satisfaction survey reports for your business line or vertical to identify improperly handled cases and upskill our extended HR Ops team (JBS)
• Interact cross-functionally with our COE’s and demonstrate strong collaboration skills and organizational knowledge to determine how to resolve escalations quickly and anticipate downstream impacts
• Participate in monthly HR Partner calls within your business line or vertical to share relevant updates, gather feedback and advocate for business needs
• Identify opportunities to improve processes and reduce HRBP requests, ensuring employees receive support more efficiently
• Manage HR Services projects or projects from other COE’s that need end to end administrative support
• Conduct onboarding session for newly hired HR Partners to ensure thorough understanding of HR Operations functions, processes, and resources

Sound like you? To apply you need to be:

• 3+ years of HR experience with demonstrated success in delivering a high level of care to employees
• Excellent communication skills with a customer‑centric approach to resolving employee inquiries
• Experience working with total rewards, compensation and benefits, or HR operations/payroll
• High‑level understanding of payroll, time tracking, benefits administration, and leave policies
• Bachelor's degree preferred
• Experience using data and/or analytics to drive outcomes
• Passion for human resources and a continuous improvement mindset
• Desire to succeed in a fast‑paced, matrixed, and ever‑changing environment, with the ability to thrive in ambiguity
• Creative problem solver who is self‑motivated, results‑oriented, and a self‑starter
• Exceptional attention to detail and a commitment to accuracy
• Ability to handle sensitive information with confidentiality and professionalism
• Computer proficiency with advanced skills in Excel, PowerPoint, and other Microsoft Office applications

What you can expect from us:

We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well‑being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Location:

On-site – Chicago, IL

Estimated compensation for this position:

66,900.00 – 78,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Artificial intelligence in recruitment

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.