Workshop Manager and Technical Service Specialist

Zohorecruit; Ponchatoula (LA); On-site; USD 60,000 - 70,000; Full time

Job summary

ZOLLERN in Ponchatoula, LA seeks a Workshop Manager and Technical Service Specialist to lead gearboxes and winches service, develop sales strategies, and coordinate on-site operations. You will drive customer-focused technical support, prepare part quotes, and collaborate with inside sales for orders and proposals.

This role requires hands-on assembly and repair expertise, strong mechanical knowledge, and the ability to troubleshoot at customer sites.

Qualifications

• Hands-on experience assembling, maintaining, and repairing gearboxes and winches.
• Strong mechanical systems knowledge, ideally in drive technology.
• Ability to troubleshoot independently at customer sites.
• Willingness to travel frequently, including international trips (~35%).

Responsibilities

• Development and execution of sales strategies to expand into new markets and maintain existing client relationships.
• Customer support and technical consulting for drive technology products, including spare parts, complaints, and repairs.
• Collaboration with inside sales from order entry to proposal development and negotiations.
• Planning and execution of on-site service operations: assembly, inspections, repairs of gearboxes and winches.
• Independent troubleshooting and mechanical repair work, in-house and at customer sites.
• Preparation of quotations and technical documentation for spare parts and repair services.
• Conducting customer meetings, technical inspections, and tailored sales presentations.
• Collaboration with internal teams to develop customized solutions and ensure high-quality service.
• Processing customer orders to meet deadlines, cost targets, and quality standards.
• Preliminary contract reviews and support in negotiations.
• Documentation of sales activities, service operations, and market trends.
• Participation in ongoing product training to stay current.

Skills

Gearbox and winch repair

Mechanical systems understanding

Independent troubleshooting

Customer service mindset

Travel readiness

Tools

MS Office

Sage ERP

Job description

Workshop Manager and Technical Service Specialist

Location: Ponchatoula, LA 70454

Role: Workshop Manager & Technical Service Specialist (Spare parts sales, claim and repair management)

KEY RESPONSIBILITIES

• Development and execution of sales strategies to expand into new markets and maintain existing client relationships
• Customer support and technical consulting for ZOLLERN Drive Technology products, including spare parts, complaints, and repairs
• Close collaboration with inside sales from order entry and analysis to proposal development and customer negotiations
• Planning, coordination, and execution of on-site service operations, including assembly, inspections, and repairs of gearboxes and winches
• Independent troubleshooting and mechanical repair work, both in-house and at customer locations
• Preparation of quotations and technical documentation for spare parts and repair services
• Conducting customer meetings, technical inspections, and tailored sales presentations
• Collaboration with internal teams to develop customized solutions and ensure high-quality service delivery
• Processing customer orders in line with deadlines, cost targets, and quality standards
• Preliminary contract reviews and support in customer negotiations
• Accurate documentation of sales activities, service operations, and market trends
• Participation in ongoing training to stay current with product offerings and industry developments.

QUALIFICATIONS

• Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches
• Strong technical understanding and affinity for mechanical systems, ideally in drive technology
• Structured and independent working style with a high level of responsibility and reliability
• Experience in customer service or technical field service is highly desirableValid driver's license
• Willingness to travel frequently, including international assignments (approx. 35% or more)
• Team player with strong communication skills and a customer-oriented mindset
• Ability to professionally interact with clients on-site and represent the company
• Proficient in MS Office; experience with ERP systems (Sage) is a plus

Must-Have's

• End Client Name:ZOLLERN
• Must Have:
• Demonstrated hands-on experience assembling, maintaining, and repairing gearboxes and winches.
• Strong technical understanding of mechanical systems, ideally within drive technology.
• Proven capability to independently troubleshoot and perform mechanical repair work both in-house and at customer sites.
• Nice to Have:
• Experience in customer service or technical field service.
• Experience with ERP systems (Sage).
• Additional Information:
• Location: Ponchatoula, LA 70454
• Compensation range and bonus eligibility: $60K - $70K
• Relocation: Relocation support can be discussed for the right candidate
• Willingness and ability to travel frequently, including international travel (approximately 35% or more).