Workplace Support Assistant (Contractor)

nus; Pleasant Hill (CA); On-site; CAD 40,000 - 55,000; Part time

Job summary

National University in Pleasant Hill, CA seeks a part-time Workplace Support Assistant to provide administrative, digital, and communication support to a faculty member across teaching, advising, research, and admin tasks.

The role focuses on transcription, calendar management, and navigation of university systems, with responsibilities spanning materials preparation and confidential data handling.

Qualifications

• Bachelor's Degree required in a relevant field.
• Strong transcription, typing, and organizational skills.
• Ability to handle confidential information with discretion.
• Experience supporting students in academic settings is preferred.

Responsibilities

• Provide transcription and communication support for faculty-student interactions.
• Enter and maintain student records, grades, and attendance as directed.
• Assist with navigation of academic systems and platforms.
• Provide real-time interpretation and note-taking during meetings.
• Manage faculty calendar and digital files; track follow-ups.
• Prepare syllabi, forms, and administrative documents.
• Assist with HR and student-record paperwork as needed.

Skills

Transcription accuracy

Typing speed

Organization

Confidential data

Communication

Student experience

Diversity inclusion

Education

Bachelor's degree

Tools

Time2Track

Express

Zoom

Slack

MeisterTask

Microsoft Office

APPIC

CAPIC

BAPIC

Job description

Compensation Range:
Hourly: $25.00 - $25.00

Position Summary

The part-time Workplace Support Assistant (WSA) provides administrative, technological, and communication support to Dr. Coble Temple. This role is designed to support Dr. Coble Temple in performing the essential job functions across teaching, advising, research, and administrative responsibilities.

The Workplace Support Assistant serves as an extension of the faculty member's communication and operational capacity, assisting with transcription, digital navigation, academic processes, and daily coordination.

Essential Functions

• Provide transcription and communication support for faculty interactions with students, colleagues, field placements, internship programs, and professional organizations.
• Transcribe evaluations, recommendations, remediation plans, presentations, policies, procedures, dissertation feedback, IRB feedback, and other faculty-directed materials.
• Enter and maintain student information, grades, attendance records, evaluations, tracking sheets, and related academic documentation as directed by the faculty member.
• Assist with navigation and use of University and external systems, including but not limited to Time2Track, Express, , Zoom, Slack, MeisterTask, Microsoft Office, , APPIC, CAPIC, BAPIC, and similar platforms.
• Provide real-time voice interpretation, transcription, and note-taking support during meetings and official interactions.
• Manage the faculty member's calendar, communications, digital files, and follow-up items.
• Prepare and format syllabi, forms, committee materials, fillable PDFs, and other instructional or administrative documents.
• Conduct periodic audits of advisee, trainee, intern, and course records and complete related tracking documentation.
• Assist with faculty, instructional, student-record, and HR-related paperwork.
• Perform other related transcription and administrative support duties as assigned.

ADA Compliance / Essential Functions Statement

The PCA role is specifically designed as a reasonable accommodation to support a faculty member in performing their core job responsibilities.

The PCA must be able to perform the essential responsibilities of the position with or without reasonable accommodation

The role requires sustained attention to detail, organization, and the ability to manage confidential and sensitive information

The PCA must be able to respond to shifting priorities and maintain workflow in a dynamic academic environment

National University is committed to providing equal employment opportunities and reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state and federal laws.

Supervisory Responsibilities

N/A

Requirements

Education & Experience

Bachelor's Degree required

Competencies/Technical/Functional Skills

• Strong transcription and typing accuracy
• Proficiency in Microsoft Office and collaboration platforms
• Excellent organizational skills and attention to detail
• Ability to manage sensitive and confidential information
• Ability to learn multiple academic and administrative systems quickly
• Excellent communication and interpersonal skills; Ability to communicate effectively, both orally and in writing.
• Experience working with students in an academic setting.
• Ability to work well with a diverse group of students.

Location

JFKU Pleasant Hill Campus, Pleasant Hill, CA

Travel

limited travel to NU related events.

#LI-Onsite

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate's qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University's total rewards package, as we are dedicated to supporting the needs of the "whole you" with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu . For Part-time benefits, please click here .

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

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