Workplace Specialist

Affirm; San Francisco (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Spending Wallets

Supportive Communities

Remote-first Workforce

Generous Time Off

Health Benefits

Mental Healthcare

Parental Leave

Away Days

Learning & Development

Job summary

Affirm is seeking a Workplace Specialist II to oversee daily operations at our San Francisco headquarters and ensure a welcoming, productive onsite experience. You will coordinate janitorial, HVAC, repairs, supplies, and events while serving as the primary on-site contact for building management and service requests.

You will manage vendor relationships, respond to workplace requests, and partner with the Workplace Manager on updates, activations, and cross-functional collaboration with

Qualifications

• 2+ years in workplace, facilities, hospitality, or related field.
• Experience in fast-paced hybrid/remote-first environments.
• Proficiency with Google Workspace and Slack.
• Experience coordinating vendors and project management.

Responsibilities

• Oversee day-to-day SF HQ operations including janitorial, HVAC, repairs, supplies, and events.
• Serve as the on-site contact for building management and service requests.
• Manage relationships with local vendors and monitor service quality.
• Respond to Workplace Support Portal requests and communicate updates.
• Partner with Workplace Manager on office updates, events, and activations.
• Collaborate with Security, IT, and Internal Events to deliver seamless on-site experiences.
• Maintain SF Office Guide and policies for employee use and navigation.

Skills

Hospitality mindset

Operational skills

Communication skills

Vendor management

Team collaboration

Problem solving

Tools

Google Workspace

Slack

Envoy

Notion

Zip

Canva

Job description

• Affirm’s Workplace team is seeking an experienced Workplace Specialist II to oversee the day-to-day operations of our San Francisco headquarters
• This role will focus on delivering exceptional workplace experiences that support connection, productivity, and flexibility in a remote-first environment
• This role is based out of our San Francisco HQ office and reports to the Workplace Manager
• Own day-to-day workplace operations for our San Francisco headquarters, including janitorial services, HVAC coordination, repairs and maintenance, office supplies, the snack and beverage program, and in-office events
• Serve as the primary on-site contact for building management, reporting and tracking service requests, coordinating access and maintenance activity, and driving issues through timely resolution
• Manage relationships with local workplace vendors, monitor service quality and performance, address gaps, and help ensure services are delivered efficiently and within scope
• Respond to and resolve local Workplace Support Portal requests, keeping employees informed and identifying recurring issues or opportunities to improve the workplace experience
• Partner with the Workplace Manager on office updates and improvements ensuring work is completed on schedule and in alignment with employee needs
• Collaborate with cross-functional partners, including Physical Security, Internal Events, and IT to deliver coordinated workplace solutions and a seamless on-site experience
• Support office activations, events, and programming that strengthen connection and culture, including planning, on-site logistics, and coordinating with internal partners and external vendors
• Maintain and reinforce local workplace policies, procedures, and resources, including the San Francisco Office Guide, so employees understand how to use and navigate the office effectively
• Use employee feedback and operational observations to recommend practical improvements that enhance functionality and consistency in the workplace

Benefits

• Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
• Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
• Supportive Communities: Get involved with our employee resource groups and community groups
• Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
• Generous Time Off: Take the time you need when life happens
• Health Benefits: Get a plan that fits your needs
• Mental Healthcare: Take care of your mind with great mental health programs
• Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
• Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
• Learning & Development: Engage in exciting learning programs to level up your growth

We are looking for someone with a hospitality mindset, great operational skills, an upbeat and approachable demeanor, and a willingness to cultivate the best employee experience for all AffirmerExcellent verbal and written communication skills, with the ability to distill information and communicate effectively with employees, vendors, and senior leadersA hospitality-oriented service mindset and a demonstrated commitment to creating thoughtful, welcoming, and reliable employee experiencesExperience managing workplace vendors and holding partners accountable for service quality, scope, timelines, and issue resolutionA proactive and dependable approach, with sound judgment, comfort navigating ambiguity, and a willingness to step in wherever needed to support the office and team2+ years of experience in workplace, facilities, hospitality, office operations, or a related field, ideally in a fast-paced or hybrid/remote-first environmentProficiency in Google Workspace and Slack; experience with Envoy, Notion, Zip, Canva, or similar workplace tools is a plusStrong operational and organizational skills, with the ability to manage multiple priorities, follow through on commitments, and maintain a high level of accuracy and responsivenessExperience supporting office-related projects and collaborating with external partners such as general contractors, engineers, furniture installers, or third-party project managers