Workplace Solutions Specialist I

U-Haul; Phoenix (AZ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plan

401(k) Savings Plan

Paid holidays & vacation

Employee Assistance Program (EAP)

Job summary

U-Haul is seeking an experienced Employee Relations professional to handle employee concerns, advise leadership, and ensure lawful resolutions. You will review complaints, document outcomes, and support policy application and performance management across the organization.

The role emphasizes collaboration with managers, adherence to employment laws, and ongoing participation in HR initiatives and training opportunities at the Midtown Phoenix campus.

Qualifications

• 2-3 years of related professional experience in HR, Employee Relations, Compliance, or workplace investigations.
• Bachelor's degree in Human Resources, Psychology, Business or similar is preferred but not required.

Responsibilities

• Review and respond to employee relations concerns, including discrimination, harassment, and retaliation.
• Educate leadership and provide resolution options in compliance with laws.
• Maintain relationships with managers to resolve concerns per company policies.
• Document outcomes in record-keeping platforms and escalate high-risk issues.
• Provide best practices on performance management, corrective action, and policy application.
• Assist with policy review and updates as needed.
• Support HR technology initiatives and internal education programs.

Skills

Employee relations

Compliance

Workplace investigations

Communication

Education

Bachelor's degree in Human Resources, Psychology, or Business

Job description

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location: 20 East Thomas Road, Phoenix, Arizona 85012 United States of America

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

Under the direction of the Manager, Workplace Solutions and Standards, review and respond to employee relations concerns, including complaints of discrimination, harassment, and retaliation involving current and former U-Haul Team Members in a timely and effective manner. Ensure compliance with federal, state, and local employment laws by educating leadership and providing resolution options for consideration.

Primary Responsibilities

• Reasonable and predictable attendance is essential.
• Respond to telephone calls and written communication.
• Maintain effective working relationships with Managers to resolve concerns in alignment with Company policies and procedures.
• Review and analyze employee relations concerns, gather relevant information, and document outcomes in record-keeping platforms.
• Assist Team Members by providing confident, professional, and quality service during every interaction.
• Provide best practices to management regarding performance management, corrective action, and policy application.
• Assist with review and maintenance of Company policies and procedures.
• Escalate high-priority and/or high-risk situations to the Manager, Workplace Solutions and Standards for partnership.

Additional Duties Performed Occasionally or Infrequently

• Assist with HR technology initiatives by testing system enhancements, documenting results, submitting and monitoring support tickets, and collaborating with technical teams to resolve issues.
• Provide backup support for the preparation and submission of position statements and responses to federal, state, and local employment-related agencies, including gathering documentation and coordinating with internal stakeholders.
• Participate in ongoing education by attending workshops and completing U-Haul University courses and/or similar external education, such as attending employment law seminars or webinars.

Education and Experience

• 2-3 years of related professional experience, preferably in Human Resources, Employee Relations, Compliance, or workplace investigations.
• Bachelor's degree in Human Resources, Psychology, Business or similar is preferred but not required.

U‑Haul Offers

• Medical insurance
• Prescription drug plans
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers®
• CVS Virtual Care
• U‑Haul Kids Program
• 24‑Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Career stability
• Opportunities for advancement
• Valuable on‑the‑job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U‑Haul University®
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company‑paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar® Financial Wellness Program
• U‑Haul Federal Credit Union
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U‑Haul Mothers Program (Paid maternity leave)

This is a full-time, salaried position based on‑site at U-Haul's Midtown Campus Tower in Phoenix, Arizona. Regular business hours are Monday through Friday; however, flexibility in scheduling, including evenings and weekends, is required to support business operations, Company initiatives, and Team Member needs.

Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do‑it‑yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do‑it‑yourself moving equipment that would be available on a one-way, nationwide basis. U‑Haul co‑founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness.