Workplace Solutions Specialist I

U-Haul International; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plan

Onsite medical clinic

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Company‑paid life insurance

Disability plans (short & long term)

Paid holidays, vacation, and sick time

Tuition Reimbursement Program

U-Haul University courses

Job summary

U-Haul International in Phoenix, AZ is seeking an HR professional to review and resolve employee relations concerns, ensuring compliance with federal, state, and local laws. The role involves advising leadership, managing investigations, and applying company policies across the workforce.

The position requires 2–3 years in HR/employee relations, with a preference for a degree in HR, psychology, or business.

Qualifications

• 2–3 years of related professional experience in HR, employee relations, compliance, or workplace investigations.
• Bachelor's degree in HR, Psychology, Business or similar preferred but not required.

Responsibilities

• Review and respond to employee relations concerns, including complaints of discrimination, harassment, and retaliation involving current and former team members.
• Ensure compliance with federal, state, and local employment laws by educating leadership and providing resolution options for consideration.
• Attend to attendance and maintain effective working relationships with Managers to resolve concerns in alignment with Company policies and procedures.
• Review and analyze employee relations concerns, gather relevant information, and document outcomes in record-keeping platforms.
• Assist Team Members by providing confident, professional, and quality service during every interaction.
• Provide best practices to management regarding performance management, corrective action, and policy application.
• Assist with review and maintenance of Company policies and procedures.
• Escalate high-priority and/or high-risk situations to the Manager, Workplace Solutions and Standards for partnership.
• Assist with HR technology initiatives by testing system enhancements, documenting results, submitting and monitoring support tickets, and collaborating with technical teams to resolve issues.
• Provide backup support for the preparation and submission of position statements and responses to federal, state, and local employment-related agencies, including gathering documentation and coordinating with internal stakeholders.
• Participate in ongoing education by attending workshops and completing U-Haul University courses and/or similar external education, such as attending employment law seminars or webinars.

Skills

Employee relations

HR policy knowledge

Education

Bachelor's degree in HR, Psychology, Business

Job description

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

Under the direction of the Manager, Workplace Solutions and Standards, review and respond to employee relations concerns, including complaints of discrimination, harassment, and retaliation involving current and former U-Haul Team Members in a timely and effective manner. Ensure compliance with federal, state, and local employment laws by educating leadership and providing resolution options for consideration.

Primary Responsibilities

• Reasonable and predictable attendance is essential.
• Respond to telephone calls and written communication.
• Maintain effective working relationships with Managers to resolve concerns in alignment with Company policies and procedures.
• Review and analyze employee relations concerns, gather relevant information, and document outcomes in record-keeping platforms.
• Assist Team Members by providing confident, professional, and quality service during every interaction.
• Provide best practices to management regarding performance management, corrective action, and policy application.
• Assist with review and maintenance of Company policies and procedures.
• Escalate high-priority and/or high-risk situations to the Manager, Workplace Solutions and Standards for partnership.

Additional Duties Performed Occasionally or Infrequently

• Assist with HR technology initiatives by testing system enhancements, documenting results, submitting and monitoring support tickets, and collaborating with technical teams to resolve issues.
• Provide backup support for the preparation and submission of position statements and responses to federal, state, and local employment-related agencies, including gathering documentation and coordinating with internal stakeholders.
• Participate in ongoing education by attending workshops and completing U-Haul University courses and/or similar external education, such as attending employment law seminars or webinars.

Education and Experience

• 2-3 years of related professional experience, preferably in Human Resources, Employee Relations, Compliance, or workplace investigations.
• Bachelor's degree in Human Resources, Psychology, Business or similar is preferred but not required.
• Medical insurance
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• CVS Virtual Care
• 24-Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar® Financial Wellness Program
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program (Paid maternity leave)

20 East Thomas Road
Phoenix, Arizona 85012 Full-Time R259095

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

About Us

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.