Human Resources Program Coordinator

U-Haul International, Inc.; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Prescription plans

Dental/Vision

Onsite clinic

Career advancement

Tuition reimbursement

ESOP

401(k)

Life insurance

Job summary

U-Haul at 20 East Thomas Road, Phoenix, AZ 85012 is hiring for a full-time role focused on supporting team members with business-process guidance, timely email responses, and accurate request documentation. The position involves handling inquiries, verifying employment details, and assisting with audits in a fast-paced environment.

Ideal candidates will exhibit a positive, professional attitude, strong communication skills, and the ability to multitask while using Word, Excel, and email.

Qualifications

• Display a positive and professional attitude.
• Good listening, verbal, and written communication skills including phone etiquette
• Detail oriented
• Productive
• Basic computer proficiency, working knowledge of word, excel and e-mail.
• Ability to work in a high-paced work environment
• Good multi-tasking skills
• Ability to resolve challenges and problem solve
• Must have the ability to change work direction at any given time

Responsibilities

• Take incoming calls from team members who need help or information regarding a business process, policy, or procedure
• Respond to incoming emails to provide guidance or resolution in a timely manner
• Document incoming requests received
• Escalate unresolved intake to the appropriate business unit
• Complete employment verification requests
• Open and Close E-Verify Cases
• Assist with time sensitive mailings
• Assist and research audit reports

Skills

Communication skills

Time management

Detail oriented

Customer service

Basic computer skills

Multitasking

Phone etiquette

Tools

Word

Excel

Email

Job description

Location: 20 East Thomas Road, Phoenix, Arizona 85012 United States of America

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

This is a great opportunity to join an enthusiastic team of approximately 8- 10 awesome team members and work in an energetic, positive atmosphere. Individuals who apply for this position must be well organized, motivated, upbeat, career-minded, growth-oriented and have a passion for customer service.

Full-Time Position Days Vary: Monday through Saturday Hours Vary: 6:00 a.m. - 6:00 p.m.

Essential Duties

• Take incoming calls from team members who need help or information regarding a business process, policy, or procedure
• Respond to incoming emails to provide guidance or resolution in a timely manner
• Document incoming requests received
• Escalate unresolved intake to the appropriate business unit
• Complete employment verification requests
• Open and Close E-Verify Cases
• Assist with time sensitive mailings
• Assist and research audit reports

Skills/Knowledge

• Display a positive and professional attitude
• Good listening, verbal, and written communication skills including phone etiquette
• Detail oriented
• Productive
• Basic computer proficiency, working knowledge of word, excel and e-mail.
• Ability to work in a high-paced work environment
• Good multi-tasking skills
• Ability to resolve challenges and problem solve
• Must have the ability to change work direction at any given time

U-Haul Offers

• Full Medical coverage
• Prescription plans
• Dental & Vision Plans
• New indoor fitness gym
• Gym Reimbursement Program
• Registered Dietitian Program
• Weight Watchers
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition reimbursement program
• Free online courses for personal and professional development at U-Haul University®
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• MetLaw Legal program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels, and more
• LifeLock Identity Theft
• Savvy consumer wellness programs - from health care tips to financial wellness
• Dave Ramsey’s SmartDollar Program
• U-Haul Federal Credit Union Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness.

Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.

The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.

U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer.

All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

Individual accommodations are available on requests for applicants taking part in all aspects of the selection process.

Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. “Sam” Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.