Workplace Solutions Coordinator

Socket.dev; Capitol Heights (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Hilldrup coordinates commercial moves from order initiation to successful delivery, acting as the primary contact for customers and coordinating with United Van Lines agents, national account representatives, customers, and internal staff.

You will receive move orders from account representatives and prospects, adjust registrations as needed, confirm crew assignments, and manage timelines, ETAs, and destination support while building strong client relationships.

Qualifications

• High school diploma or equivalent.
• 1-2 years customer service experience.

Responsibilities

• Coordinate move orders from initiation through delivery and keep clients informed.
• Serve as primary contact for customers and liaise with agents and internal teams.
• Update ETAs, registrations, crew assignments, and delivery timelines.
• Prepare reports and maintain active files; occasional site visits.
• Provide after-hours support as needed.

Skills

Customer Focused

Collaborative

Communicative

Resilient

Inclusion

Solution-finder

People-person

Organized

Microsoft Office

Education

High school diploma or equivalent

1-2 years customer service experience

Tools

Microsoft Office

Job description

The Role at a Glance

This role will coordinate commercial moves for Hilldrup's Workplace Solutions accounts, managing the process from order initiation through delivery. Involves frequent communication with clients, agents, and internal teams to ensure a seamless experience. Proactively resolves issues, maintains detailed records, and handles multiple moves monthly.

How You'll Contribute

You will oversee all aspects of the move process—from the initial order through successful delivery. You'll serve as the primary point of contact for customers, ensuring a smooth and professional experience. Your role requires frequent interaction with United Van Lines agents, national account representatives, customers, and internal staff, including operations and sales, to align logistics and services.

You'll be responsible for receiving and updating move orders from account representatives and prospects through various channels. You'll work closely with both origin and destination agents, adjusting registrations as needed and confirming all details, such as crew assignments, scope changes, and delivery timelines. Coordinating services like (Estimated Time of Arrivals) ETAs and destination support is a key part of your daily responsibilities. You'll also prepare required reports and correspondence and make occasional site visits to build and maintain strong client relationships.

In this role, you're expected to identify potential issues early and take the initiative to resolve them efficiently, keeping customers and internal stakeholders informed every step of the way. After-hours support for your assigned accounts may also be required. You'll maintain active files, manage logistics across service lines including air cargo and trucking, and stay flexible to support evolving business needs.

Qualifications and Skills

Education/Work Experience/Certificates

• High school diploma or equivalent
• One to two years customer service experience

Skills

• Customer Focused
• Collaborative
• Communicative
• Resilient
• Strive for inclusion of others
• Solution-finder
• People-person
• Organized
• Microsoft Office

About Hilldrup

Hilldrup is one of the largest and most honored agency groups in the entire industry, operating facilities in Virginia, Maryland, North Carolina, South Carolina, Georgia and Florida. Comprised of over 500 employees, Hilldrup moves professionals, families and businesses domestically and internationally as well as provides logistics and workplace solutions services to meet the needs of its clients, which includes Fortune 100 companies, federal government agencies, universities and hospitals.

Among the over 500 employees at Hilldrup, it is not uncommon to meet someone who has been with the company 10, 20 or even 30 years. Hilldrup is an award-winning workplace where employees feel valued, are encouraged to grow professionally and are empowered to build lasting careers.

Our values are very important to the organization as they guide our employees and company in all that we do each day. Our values include Empowered Accountability, Uncompromised Integrity, Unwavering Commitment, Fearless Communication, Infectious Positivity, and Purposeful Agility.

For more information about Hilldrup, click here: hilldrup.com/about-us/.

For information about our benefits, click here: hilldrup.com/benefits/.

Hilldrup is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities