Workplace Service Coordinator

TechDigital Group; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Workplace Services Coordinator, Front Desk, to enhance customer service and support for employees and visitors. This role involves greeting guests, managing access, and maintaining a welcoming environment. Ideal candidates will possess strong interpersonal skills and proficiency in office software, contributing to a collaborative team atmosphere.

Qualifications

• Excellent interpersonal and customer service skills, preferably in luxury hospitality.
• Proficiency in Microsoft Office Suite and Google Apps.
• Willingness to learn Salesforce.com software.

Responsibilities

• Maintain excellent customer service and support in the office.
• Greet and direct guests professionally.
• Manage visitor access and communications.

Skills

Interpersonal skills

Customer service

Problem-solving

Analytical skills

Communication

Tools

Microsoft Office Suite

Google Apps

Salesforce.com

Job description

Workplace Services Coordinator, Front Desk

The Workplace Services Coordinator, Front Desk will report to the Associate Manager, Workplace Services. This position requires a high level of customer service, energy, and teamwork. The ideal candidate is supportive, team-oriented, and eager to succeed.

Description:

The Workplace Services Coordinator, Front Desk, is a key resource for our employees and makes the first direct impression on Salesforce employees and visitors. Responsibilities include:

1. Working with the Associate Manager to maintain excellent customer service and support in the office.
2. Assisting internal customers (employees) with Workplace Services-related needs.
3. Greeting and directing guests professionally and promptly.
4. Assigning and managing temporary and guest badges, ensuring all guests are signed into the Visitor Log system.
5. Notifying staff of visitor arrivals and managing access cards, including daily checks and maintaining an electronic list.
6. Communicating via Slack for reminders and updates.
7. Responding to emails promptly and efficiently.
8. Pre-registering guests for meetings, events, and interviews.
9. Assisting with maintenance issues and communicating with building management as needed.

Required Skills and Experience:

• Excellent interpersonal and customer service skills, preferably in luxury hospitality.
• Proficiency in Microsoft Office Suite, Google Apps, and Google Calendar.
• Willingness to learn and use Salesforce.com software.
• Ability to follow instructions and take direction.
• Strong writing, analytical, and problem-solving skills.
• Submission of timesheets for approval every Friday.