Hospitality Community Manager | Guest Experience Lead

Compass Tech; New York (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Paid Parental Leave

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group, seeks a Community Manager Omnicom NYC to lead guest services and event support on-site five days a week. You will coordinate with guests, employees, and clients to deliver exceptional service.

You will build relationships with business owners, manage space and reports, and contribute to a collaborative work environment while upholding corporate guidelines and safety standards.

Qualifications

• Hospitality or guest services experience preferred.
• Strong communication and relationship-building skills.
• Ability to lead a team and manage events.

Responsibilities

• Serve as the main point of contact for all guests, employees, and administrative staff.
• Manage and develop relationships with key business owners within the workplace and ensure operations align with guidelines.
• Foster a collaborative environment among employees through events and personal introductions.
• Previously, managed a team and served as a leader on the team.
• Prepare daily, weekly, and monthly reports and review metrics for workplace offerings, guest registration, and space usage.
• Maintain daily communication with office operations to ensure alignment and consistent service delivery; assist with special projects as needed.
• Solve space or amenities issues to ensure an elevated user experience.

Skills

Leadership

Communication

Job description

Rapport, a division of FLIK Hospitality Group, seeks a Community Manager Omnicom NYC to lead guest services and event support on-site five days a week. You will coordinate with guests, employees, and clients to deliver exceptional service.

You will build relationships with business owners, manage space and reports, and contribute to a collaborative work environment while upholding corporate guidelines and safety standards.