Workplace Manager

TikTok; Los Angeles (CA); On-site; MXN 700,000 - 1,000,000; Full time

Job summary

TikTok is seeking a Workplace Services leader to create seamless, high-performing workplace experiences across facilities, catering, hospitality and essential services. You will drive governance, performance metrics and cost controls while partnering with senior leaders to balance employee experience with business needs.

The role requires 4+ years across workplace services, strong English communication, and proven ability to manage contracts, SLAs and budgets in a matrix environment.

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years across workplace, facilities, hospitality, catering, office operations or related services.
• Experience leading workplace operations across multiple locations and managing internal teams, vendors or service providers.
• Experience managing contracts, SLAs, KPIs, budgets and commercial performance.
• Fluency in English with excellent written, oral, and presentation skills.

Responsibilities

• Oversee workplace operations including facilities, maintenance, cleaning, catering, space utilisation, parking, ticketing and service delivery.
• Lead vendor and IFM partnerships, including RFPs, contracts, negotiations, SLAs, KPIs and performance management, ensuring quality, value and innovation.
• Lead complex workplace projects and transformation programs, including office openings and moves, workplace transformations, RTO, regional events and global initiatives.
• Own budgets, forecasting, investment decisions, cost controls and productivity initiatives, balancing service quality with efficient use of resources.
• Partner with Food/F&B and cross-functional teams to deliver high-quality food, hospitality, events, community and workplace experiences that support employees and business priorities.
• Use operational data, user feedback and technology to identify trends, inform decisions and improve service delivery, efficiency and user experience.
• Partner with senior business and functional leaders across Real Estate, EHS, Security, IT and HR.

Skills

English fluency

Stakeholder management

Communication

Decision making

Financial management

Education

Bachelor's degree

Job description

The Workplace Services team creates seamless, welcoming and high-performing workplace experiences where people can do their best work. We bring together workplace experience, workplace services, catering, hospitality and essential services to ensure every aspect of the workplace works together—from the physical environment and daily operations to food, events and employee needs. The team provides operational leadership and regional direction, shaping service standards, operating models and partnerships while continuously improving how our workplaces operate. We balance employee experience, business needs, operational resilience and cost efficiency to deliver scalable and high-performing workplaces.

Responsibilities

• Oversee workplace operations including facilities, maintenance, cleaning, catering, space utilisation, parking, ticketing and service delivery. Establish performance metrics, governance and regular business reviews to drive service excellence and continuous improvement.
• Lead vendor and IFM partnerships, including RFPs, contracts, negotiations, SLAs, KPIs and performance management, ensuring quality, value and innovation.
• Lead complex workplace projects and transformation programs, including office openings and moves, workplace transformations, RTO, regional events and global initiatives.
• Own budgets, forecasting, investment decisions, cost controls and productivity initiatives, balancing service quality with efficient use of resources.
• Partner with Food/F&B and cross-functional teams to deliver high-quality food, hospitality, events, community and workplace experiences that support employees and business priorities.
• Use operational data, user feedback and technology to identify trends, inform decisions and improve service delivery, efficiency and user experience.
• Partner with senior business and functional leaders across Real Estate, EHS, Security, IT and HR.

Note: Only resumes submitted in English will be considered for this role.

Qualifications

• Minimum Qualification(s):- Bachelor's degree or equivalent experience.
• 4+ years' experience across workplace, facilities, hospitality, catering, office operations or related services.
• Experience leading workplace operations across multiple locations and managing internal teams, vendors or service providers.
• Experience managing contracts, SLAs, KPIs, budgets and commercial performance.
• Strong operational, strategic and financial management skills, with the ability to translate strategy into execution.
• Strong stakeholder management, communication, influencing and decision-making skills, including the ability to work with senior leaders in a matrix environment.
• Fluency in English with excellent written, oral, and presentation skills, and the ability to communicate effectively with diverse stakeholders.
• Preferred Qualification(s):- Experience leading integrated workplace services, including facilities, catering/F&B and workplace experience.Regional or global experience within a complex, fast-paced or matrixed organisation.
• Experience using workplace technology, data and analytics to improve service delivery and operational efficiency.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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