Program Specialist, Workplace Strategy (Mandarin Speaker)

TikTok; San Jose (CA); On-site; USD 76,000 - 136,800; Full time

Job summary

TikTok in San Jose is hiring a Program Specialist for Workplace Strategy, requiring Mandarin fluency to partner with China-based R&D stakeholders. The role focuses on policy development, strategic planning, and program management to enhance employee experiences across workplace services, real estate, catering, and security.

You will support cross-functional teams, drive data-driven policy initiatives, and manage end-to-end projects while engaging stakeholders globally.

Qualifications

• Bachelor’s degree (BA) or equivalent professional experience.
• Strategic mindset with thought leadership capabilities.
• Strong communication, organizational, analytical and problem-solving skills, with proven leadership experience in diverse and multicultural environments.
• Strong project and program management experience, with a track record of delivering for global internal/external audiences within a matrixed organizational structure.
• Full professional proficiency in both English and Mandarin, as the role will collaborate closely with the R&D stakeholders based in China.
• Willingness to travel internationally when required.

Responsibilities

• Policy Research, Analysis & Evaluation: Conduct research, evaluation and analysis of policies, regulations and legislation relevant to food program requirements; identify gaps and challenges and propose targeted solutions.
• Policy Development: Support the creation of data and evidence-based policies, guidelines and initiatives to address food program challenges, drive innovation, enhance customer satisfaction, and align with program requirements and forward-looking industry practices.
• Strategic Planning: Support regional teams in developing strategic plans and frameworks to deliver policy initiatives and interventions with measurable success outcomes.
• Business Partnership & Stakeholder Engagement: Engage, consult and partner cross-functionally with business teams to co-create and propose systemic, sustainable solutions.
• Data Management, Monitoring & Evaluation: Leverage data analysis, insights and before/after models to measure programme success and support development; establish monitoring and evaluation mechanisms to assess policy and intervention impact.
• Consultation & Collaboration: Provide expertise, support and guidance to stakeholders, operational teams and business leaders; leverage industry expertise and resources to propose actionable solutions.
• Project Management: Plan, execute, evaluate and govern cross-functional projects and programs end-to-end.
• Performance Monitoring & Reporting: Establish performance metrics and benchmarks for COE activities; track progress, measure outcomes and prepare management reports.
• Change Management: Lead change and transformation initiatives; provide guidance, support and training to relevant teams.

Skills

Mandarin

Strategic thinking

Communication

Project management

Education

Bachelor's degree

Job description

Discover a career that energizes and excites you every day.

@2026 TikTok

Corporate Functions

Program Specialist, Workplace Strategy (Mandarin Speaker)

Location

San Jose

Employment Type

Regular

Job Code

A114838

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Responsibilities

The Corporate Services Policy and Planning team focuses on policy development, research, strategic planning, data analytics and program management. We support the business by elevating and creating unique employee and corporate service experiences, specifically for our operational teams. Our team focuses on implementing industry knowledge across our global portfolio, providing specialist advice and business partnerships on multiple projects and innovative ideas. This role will help provide focused support on strategic programs related to corporate services and the employee experience, specifically related to workplace services, real estate, catering services, physical security, and others.

• Policy Research, Analysis & Evaluation: Conduct research, evaluation and analysis of policies, regulations and legislation relevant to food program requirements; identify gaps and challenges and propose targeted solutions.


• Policy Development: Support the creation of data and evidence-based policies, guidelines and initiatives to address food program challenges, drive innovation, enhance customer satisfaction, and align with program requirements and forward-looking industry practices.


• Strategic Planning: Support regional teams in developing strategic plans and frameworks to deliver policy initiatives and interventions with measurable success outcomes.


• Business Partnership & Stakeholder Engagement: Engage, consult and partner cross-functionally with business teams to co-create and propose systemic, sustainable solutions.


• Data Management, Monitoring & Evaluation: Leverage data analysis, insights and before/after models to measure programme success and support development; establish monitoring and evaluation mechanisms to assess policy and intervention impact.


• Consultation & Collaboration: Provide expertise, support and guidance to stakeholders, operational teams and business leaders; leverage industry expertise and resources to propose actionable solutions.


• Project Management: Plan, execute, evaluate and govern cross-functional projects and programs end-to-end.


• Performance Monitoring & Reporting: Establish performance metrics and benchmarks for COE activities; track progress, measure outcomes and prepare management reports.


• Change Management: Lead change and transformation initiatives; provide guidance, support and training to relevant teams.

Qualifications

Minimum Qualification(s):

• Bachelor’s degree (BA) or equivalent professional experience.


• Demonstrated strategic mindset with thought leadership capabilities.


• Strong communication, organizational, analytical and problem-solving skills, with proven leadership experience in diverse and multicultural environments.


• Strong project and program management experience, with a track record of delivering for global internal/external audiences within a matrixed organizational structure.


• Full professional proficiency in both English and Mandarin, as the role will collaborate closely with the R&D stakeholders based in China.


• Willingness to travel internationally when required.

Preferred Qualification(s):

• Professional experience in workplace operations, real estate, administration, consulting, general business management or related fields.


• Demonstrated ability to drive growth and deliver innovative solutions, with an open mindset toward change and challenges.


• Prior experience in people and vendor management.

Job Information

The base salary range for this position in the selected city is $76000 - $136800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;


2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and


3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request