Food Program Manager, AMS

TikTok; San Jose (CA); On-site; USD 115,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Parental leave

Disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

Paid Personal Time

Job summary

TikTok is hiring for a Workplace Catering Service role to help deliver high-quality food experiences for employees across a fast-paced, global workplace.

You will work cross-functionally with vendors and internal teams to improve programs, analyze feedback and data, and support budgeting and operational improvements while ensuring food safety and quality standards are met.

Qualifications

• Bachelor's degree as listed in qualifications.
• 5+ years of relevant experience managing food programs at a large scale.
• Comfortable working with data and everyday tools and eager to learn new systems.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Support day-to-day delivery of food and catering services.
• Support management of catering and food service vendors; monitor performance.
• Support food-related projects and operational improvements using feedback and data.
• Help monitor food quality, presentation, taste and service standards.
• Coordinate and optimize food operations including inventory, staffing, scheduling, and regional coverage.
• Ensure compliance with food safety regulations and health codes.
• Track budgets, expenses, procurement, supplies and resources using data.
• Collect and analyze information from employee feedback and other sources to recommend improvements.
• Collaborate across Workplace, Safety, Facilities, Real Estate, Finance and other teams.

Skills

Food program management

Vendor management

Data analysis

Project management

Education

Bachelor's degree in Food Science, Nutrition, Hospitality or Catering Management, Business Management, or related field

Tools

Excel/Google Sheets

Job description

About the Team: Help Create a Food Experience People Love. As part of our Workplace Catering Service team, you'll help create food experiences that employees enjoy and look forward to. From supporting daily food operations and working with catering partners to improving programs and using data to solve problems, you'll see the impact of your work every day. This is a hands‑on opportunity to learn how food programs operate in a fast‑paced, global workplace. You'll work with different teams, support projects, build relationships with vendors and stakeholders, analyse feedback and data, and help create better experiences for employees. You'll have the opportunity to build skills across food operations, program and project management, vendor management, data analysis, food safety, budgeting and employee experience.

Responsibilities

• Support the day‑to‑day delivery of food and catering services, helping to ensure employees receive a high‑quality, consistent, and enjoyable experience.
• Support the management of catering and food service vendors. Build relationships with partners, monitor service performance, and help identify opportunities to improve quality, service, and operational delivery.
• Support food‑related projects and operational improvements based on employee feedback, satisfaction, and operational data. Help identify issues, research solutions, and contribute to the development of programs, policies, guidelines, and processes.
• Help monitor food quality, presentation, taste and service standards. Use feedback and data to identify trends and opportunities to improve consistency and the overall food experience.
• Support the coordination and optimisation of food operations, including inventory, staffing, scheduling, regional coverage and maintenance. Gain exposure to how large‑scale workplace food programs are planned and managed.
• Partner with vendors, safety teams and other stakeholders to support compliance with food safety regulations, sanitation requirements, health codes and company standards. Help ensure issues are identified and addressed promptly.
• Help track budgets, expenses, procurement, supplies and resources. Use data to identify opportunities to improve efficiency and support cost optimisation.
• Collect and analyse information from employee feedback, operational performance and other sources. Create reports, identify trends and use insights to recommend practical improvements.
• Build relationships and collaborate with teams across Workplace, Safety, Facilities, Real Estate, Finance and other functions to help deliver successful food programs and projects.
• Get involved in projects from start to finish. Help coordinate timelines, track actions, communicate updates, and support the successful delivery of food programs and operational improvements.
• Help support initiatives that strengthen the food program and assist with identifying, escalating, and addressing potential operational risks or service disruptions.

Qualifications

Minimum Qualifications

• Bachelor's degree in Food Science, Nutrition, Hospitality or Catering Management, Business Management, or a related field.
• 5+ years of relevant experience managing food programs at a large scale.
• Comfortable working with data and everyday tools (e.g., Excel/Google Sheets, email, collaboration platforms) and eager to learn new systems.
• Strong communication and organizational skills, with attention to detail and a reliable, follow-through mindset.

Preferred Qualifications

• Genuine interest in food operations, hospitality, and improving the employee experience.
• Curiosity and a proactive, problem‑solving attitude: comfortable asking questions, taking initiative, and learning how large‑scale food programs run.
• Exposure to any of: vendor or supplier coordination, food safety/sanitation basics, event or project support, or customer/guest service.
• Ability to analyze feedback or operational data and translate it into simple, practical recommendations.
• Adaptable and collaborative, able to work across teams and stay organized in a fast‑paced, changing environment.
• Willingness to occasionally travel to offices across applicable regions and to grow within a global workplace team.

Job Information

The base salary range for this position in the selected city is $115200 - $180000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location.

• Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long‑term disability coverage, life insurance, wellbeing benefits, among others.
• Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;

3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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