Workplace Manager

TikTok; San Jose (CA); On-site; USD 115,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Disability insurance

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time

Job summary

TikTok is seeking a senior leader to scale Workplace Services across multiple sites, spanning facilities, catering, hospitality and essential services. You will translate strategy into scalable operating models, govern performance, and drive continuous improvement while balancing experience and cost.

In this hybrid on-site role in San Jose, you will own budgets, manage vendor partnerships and cross-functional programs, and lead teams to deliver high-quality workplace experiences aligned with

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years' experience across workplace, facilities, hospitality, catering, office operations or related services.
• Experience leading workplace operations across multiple locations.
• Experience managing contracts, SLAs, KPIs, budgets and commercial performance.
• Strong stakeholder management and senior leadership collaboration.

Responsibilities

• Lead and develop workplace services across multiple sites, covering operations, hard and soft services, catering, workplace experience and vendor delivery.
• Translate regional workplace strategy into scalable operating models, service standards and solutions that improve employee experience, productivity, resilience and cost efficiency.
• Oversee workplace operations including facilities, maintenance, cleaning, catering, space utilisation, parking, ticketing and service delivery, with governance and metrics.
• Lead vendor and IFM partnerships, including RFPs, contracts, negotiations, SLAs, KPIs and performance management.
• Lead complex workplace projects and transformation programs, including office openings and moves, RTO, regional events and global initiatives.
• Own budgets, forecasting, investment decisions, cost controls and productivity initiatives.
• Partner with cross-functional teams to deliver food, hospitality, events and experiences that support employees and priorities.
• Use data and feedback to inform decisions and improve service delivery and user experience.

Skills

Workplace operations

Facilities management

Vendor management

Budgeting

Data-driven decision making

Stakeholder management

Leadership

Education

Bachelor's degree or equivalent experience

Job description

The Workplace Services team creates seamless, welcoming and high-performing workplace experiences where people can do their best work. We bring together workplace experience, workplace services, catering, hospitality and essential services to ensure every aspect of the workplace works together—from the physical environment and daily operations to food, events and employee needs. The team provides operational leadership and regional direction, shaping service standards, operating models and partnerships while continuously improving how our workplaces operate. We balance employee experience, business needs, operational resilience and cost efficiency to deliver scalable and high-performing workplaces.

Responsibilities

• Lead and develop workplace services across multiple sites, covering workplace operations, hard and soft services, catering, workplace experience and vendor delivery. Develop internal and partner capability, accountability and future leadership talent.
• Translate regional workplace strategy into scalable operating models, service standards and solutions that improve employee experience, business productivity, resilience and cost efficiency.
• Oversee workplace operations including facilities, maintenance, cleaning, catering, space utilisation, parking, ticketing and service delivery. Establish performance metrics, governance and regular business reviews to drive service excellence and continuous improvement.
• Lead vendor and IFM partnerships, including RFPs, contracts, negotiations, SLAs, KPIs and performance management, ensuring quality, value and innovation.
• Lead complex workplace projects and transformation programs, including office openings and moves, workplace transformations, RTO, regional events and global initiatives.
• Own budgets, forecasting, investment decisions, cost controls and productivity initiatives, balancing service quality with efficient use of resources.
• Partner with Food/F&B and cross-functional teams to deliver high-quality food, hospitality, events, community and workplace experiences that support employees and business priorities.
• Use operational data, user feedback and technology to identify trends, inform decisions and improve service delivery, efficiency and user experience.
• Partner with senior business and functional leaders across Real Estate, Facilities, EHS, Security, IT and HR to influence priorities, investments, workplace decisions and regional strategy.
• Identify and manage operational risks and dependencies, ensuring critical workplace services are resilient and prepared to respond to changing business needs and disruptions.

Qualifications

• Minimum Qualification(s):- Bachelor's degree or equivalent experience.
• 5+ years' experience across workplace, facilities, hospitality, catering, office operations or related services, supporting a large real estate portfolio such as multiple buildings or campus operations.
• Experience leading workplace operations across multiple locations and managing internal teams, vendors or service providers.
• Experience managing contracts, SLAs, KPIs, budgets and commercial performance.
• Strong operational, strategic and financial management skills, with the ability to translate strategy into execution.
• Strong stakeholder management, communication, influencing and decision-making skills, including the ability to work with senior leaders in a matrix environment.
• Data-driven, solution-focused and comfortable balancing employee experience, operational performance, risk and cost.
• Preferred Qualification(s):- Experience leading integrated workplace services, including facilities, catering/F&B and workplace experience.
• Regional or global experience within a complex, fast-paced or matrixed organisation.
• Experience developing operating models, governance frameworks, service standards or regional programs.
• Experience developing teams, building capability and supporting succession or leadership development.
• Experience using workplace technology, data and analytics to improve service delivery and operational efficiency.

Job Information

The base salary range for this position in the selected city is $115200 - $180000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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