IT Specialist

United States Digital Space LLC; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

United States Digital Space LLC is seeking a Workplace IT Specialist based in New York to ensure a reliable, secure, and high‑quality office technology experience for the Americas region. You will own local IT and workplace facilities, provide first‑line user support, and collaborate with Global IT while supporting remote offices as needed.

The role requires 2+ years in IT support, a Bachelor’s in a related field or equivalent, strong macOS knowledge, and experience with Google Workspace and

Qualifications

• 2+ years of IT support in an enterprise setting.
• Bachelor’s degree in IT, CS, Eng, or related field, or equivalent experience.
• Strong macOS support in an enterprise environment.
• Experience with Google Workspace and enterprise authentication tools.
• Solid troubleshooting and customer service skills.

Responsibilities

• Deliver first-line IT support for hardware, software, and workplace tech for the New York office.
• Manage device provisioning, deployment, maintenance, and secure retirement.
• Support onboarding/offboarding with account provisioning and access requests.
• Maintain knowledge base, SOPs, and documentation with AI/tools automation.
• Maintain SLA adherence and suggest improvements to IT service delivery.
• Collaborate with Global IT Operations on escalations and projects.

Skills

IT Support

Troubleshooting

English Proficiency

Customer Focus

Automation Mindset

Education

Bachelor’s degree in IT / CS / Eng

Tools

Google Workspace

Lark Suite

SSO & security basics

Job description

Who We Are

At the company, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. The company is a leading crypto exchange, and the developer of the company Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). The company is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. The company is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products the company, the company Wallet, OKLink and more.

About the Opportunity

The Workplace IT Specialist ensures a reliable, secure, and high-quality workplace technology experience for employees across our Americas region (including remote US) offices. Based in our New York office, this role is the primary owner of local office IT and workplace facilities, and the first-line point of contact for Americas region user support. The role also provides remote backup and support for other Americas region offices as needed, and works as part of our Global IT team.

Second-line support for SaaS platforms and network infrastructure is handled by the broader Global IT team; this role focuses on delivering first-line support and knowing when to resolve issues. The ideal candidate is customer-focused, technically curious, works well independently, and looks for ways to improve day-to-day IT operations through automation and process improvements.

What You’ll Be Doing

• Deliver responsive technical support for hardware, software, operating systems, business applications, and workplace technology, ensuring timely resolution of employee issues for the New York office and Americas users.
• Provide first-line, user-facing support for our collaboration, productivity, and business applications, helping employees resolve day-to-day usage questions.
• Manage the local endpoint lifecycle — device provisioning, deployment, maintenance, troubleshooting, asset inventory, and secure device retirement — in line with Global IT standards and security policies.
• Partner with HR and hiring managers to deliver smooth onboarding and offboarding: device preparation, account provisioning, access requests, and introducing new employees to IT systems, security practices, and workplace technology.
• Serve as the primary point of contact for the local office's workplace technology, including conference room AV systems, video conferencing, VOIP, printers, CCTV, access control systems, and other office infrastructure.
• Troubleshoot first-line endpoint, networking, Wi-Fi, VPN, identity, and access issues, escalating to and collaborating with the Global IT Operations team on anything beyond first-line.
• Support Global IT initiatives, office moves, technology refreshes, and security projects as they affect the local office and the Americas region.
• Create and maintain knowledge base articles, standard operating procedures (SOPs), and technical documentation, using AI-powered tools and automation to improve documentation quality and reduce repetitive work.
• Own the local end-user support experience: manage support requests, maintain SLA adherence, spot recurring issues, and suggest improvements to IT service delivery.

What We Look For In You

• 2+ years of experience in IT Support, Desktop Support, IT Operations, or a similar enterprise technical support environment.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, Cybersecurity, or a related field — or equivalent practical experience.
• Strong experience supporting macOS in an enterprise environment.
• Experience supporting enterprise productivity platforms such as Google Workspace and Lark Suite, with a working understanding of SSO authentication fundamentals, endpoint security, password management, and drive encryption.
• Strong troubleshooting and problem-solving skills across hardware, software, operating systems, networking basics, and endpoint technologies.
• Fluent, professional English, with the a