Workplace Hospitality Specialist

RR Donnelley & Sons; Washington (District of Columbia); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Job summary

RRD in Washington, DC is seeking a Hospitality Associate to deliver a seamless workplace hospitality experience, managing amenities, readiness, meeting support, and exceptional service for employees, clients, and visitors.

Responsibilities include maintaining pantries and shared spaces, assisting reception via phone, email, and in person, coordinating catering, and supporting meeting and event logistics while partnering with vendors to ensure a ready, guest-focused workplace throughout the day.

Qualifications

• High school diploma or equivalent required.
• 1+ years of hospitality, conference services, catering, event operations, or client-facing service experience within a corporate or hospitality environment.
• Strong customer service, communication, and relationship-building skills with a hospitality-first mindset.
• Highly organized and detail-oriented, with the ability to anticipate needs, manage competing priorities, and deliver polished, client-ready experiences.
• Proficient in Microsoft Office and workplace technology tools.
• Ability to collaborate effectively with employees, clients, and visitors in a fast-paced environment.

Responsibilities

• Maintain pantries, cafes, beverage stations, wellness rooms, and shared spaces to hospitality standards.
• Conduct routine workplace inspections and floor audits.
• Monitor and replenish food, beverage, and workplace supplies.
• Ensure amenities and common areas are clean, organized, and presentation-ready.
• Provide coverage for reception, assisting with inquiries and special requests via phone, email, and in-person interactions, delivering proactive and personalized service.
• Deliver a welcoming, hospitality-focused experience for employees, clients, and visitors.
• Respond to workplace and hospitality-related requests.
• Partner with workplace teams, vendors, and service providers to maintain workplace readiness.
• Support meeting and conference room readiness, setups, resets, and room turnover.
• Coordinate catering deliveries, refreshments, and hospitality services.
• Assist with event logistics and special workplace events.
• The Hospitality Associate may provide support in additional areas during peak periods: mail distribution, reprographics, vendor escorting, work order submission, and project support.

Skills

Hospitality experience

Customer service

Communication

Attention to detail

Microsoft Office

Education

High school diploma

Tools

Microsoft Office Suite

Job description

RRD in Washington, DC is seeking a Hospitality Associate to deliver a seamless workplace hospitality experience, managing amenities, readiness, meeting support, and exceptional service for employees, clients, and visitors.

Responsibilities include maintaining pantries and shared spaces, assisting reception via phone, email, and in person, coordinating catering, and supporting meeting and event logistics while partnering with vendors to ensure a ready, guest-focused workplace throughout the day.