Hospitality Associate

Rrdonnelley; Washington (District of Columbia); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Tuition assistance

Job summary

RRD is seeking a Hospitality Associate to deliver a seamless workplace hospitality experience. You will manage amenities, support meetings, and ensure spaces remain clean, stocked, and guest-ready for employees and visitors.

The role emphasizes proactive service, coordination with vendors, and support across reception, events, and office operations. A high school diploma and 1+ years in hospitality or related fields are required, with strong communication skills.

Qualifications

• Minimum high school diploma or equivalent required.
• 1+ years in hospitality, conference services, catering, or client-facing service in a corporate or hospitality setting.
• Strong customer service, communication, and relationship-building skills with a hospitality-first mindset.

Responsibilities

• Maintain pantries, cafés, beverage stations, wellness rooms, and shared spaces to hospitality standards.
• Provide reception coverage and assist inquiries via phone, email, and in person with proactive service.
• Support meeting readiness, catering deliveries, and event logistics.
• Coordinate with vendors and handle mail, printing, and general workplace operations.

Skills

Customer service

Microsoft Office

Collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Position Summary

The Hospitality Associate is responsible for delivering a seamless workplace hospitality experience through amenity management, workplace readiness, meeting support, and exceptional service for employees, clients, and visitors. The role serves as a visible workplace ambassador, ensuring shared spaces remain clean, stocked, professional, and guest-ready throughout the business day.

Key Responsibilities

Primary Responsibilities

Workplace Hospitality & Amenities

• Maintain pantries, cafés, beverage stations, wellness rooms, and shared spaces to hospitality standards.
• Conduct routine workplace inspections and floor audits.
• Monitor and replenish food, beverage, and workplace supplies.
• Ensure amenities and common areas are clean, organized, and presentation-ready

Guest Experience & Service

• Provide coverage for reception, assisting with inquiries and special requests via phone, email, and in-person interactions, delivering proactive and personalized service.
• Deliver a welcoming, hospitality-focused experience for employees, clients, and visitors.
• Respond to workplace and hospitality-related requests.
• Partner with workplace teams, vendors, and service providers to maintain workplace readiness.

Meetings & Events

• Support meeting and conference room readiness, setups, resets, and room turnover.
• Coordinate catering deliveries, refreshments, and hospitality services.
• Assist with event logistics and special workplace events.

Secondary Responsibilities (Backup Support as Needed)

• Mail distribution and package handling.
• Reprographics and printing support.
• Vendor escorting and coordination.
• Work order submission and service tracking.
• Administrative and operational support for workplace initiatives and special projects.

Qualifications and Experience

• High school diploma or equivalent required.
• 1+ years of hospitality, conference services, catering, event operations, or client-facing service experience within a corporate or hospitality environment.
• Strong customer service, communication, and relationship-building skills with a hospitality-first mindset.
• Highly organized and detail-oriented, with the ability to anticipate needs, manage competing priorities, and deliver polished, client-ready experiences.
• Proficient in Microsoft Office and workplace technology tools.
• Ability to collaborate effectively with employees, clients, and visitors in a fast-paced environment.

Salary and Benefits

The salary range for this role at the noted RRD location is $19.13 - $26.44/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift and Hours

Shift: Monday-Friday 9:30am-6:30pm

#GOC #LI-0925 #li-onsite #WLNAT

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.