Workplace Experience Supervisor - Washington, D.C

CBRE HV; Washington (District of Columbia); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

401(K)

Dental insurance

Health insurance

Life insurance

Vision insurance

generous PTO and more

Job summary

CBRE Workplace Experience Supervisor in Washington, DC leads a team delivering world-class employee and client hospitality to create a positive daily workplace experience. You will oversee front desk and service staff, coordinate vendors, and ensure service quality aligns with brand standards.

The role emphasizes safety, customer service, and program delivery, with a preference for a Bachelor's degree and 3–5 years in hospitality or related fields. Proficiency in Microsoft Office is expected.

Qualifications

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret and action instructions.
• Comfortable meeting and engaging with new people with a warm demeanor.
• Attention to detail with strong verbal and written skills.
• Ability to stand and walk for extended periods; climbs stairs as needed; lift up to 40 lbs.
• Proficiency with Microsoft Office products.
• Strong organizational skills and inquisitive mindset.

Responsibilities

• Coordinate and manage the team's daily activities; set schedules and tasks.
• Maintain cost records and review invoices related to activities.
• Respond to customer requests and complaints about experience services.
• Approve client materials and ensure brand alignment; maintain databases.
• Develop vendor partnerships for cost-saving; verify insurance and contracts.
• Deliver orientation to new employees and develop new techniques.
• Enforce safety standards for employees, clients, and vendors.
• Resolve complex problems to meet team objectives.
• Lead by example and build consensus across teams.

Skills

Front desk

Customer service

Hospitality experience

Communication skills

Team collaboration

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Workplace Experience Supervisor - Washington, D.C

• Full-time

\"Ready to take your career to the next level?Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience.\"This Fortune 500 Company offers Competitive Compensation, Full Benefits and Paid Time Off with unlimited opportunities of career growth.

About the Role:As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• A minimum of 2 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret and action instructions.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset

Why CBRE?A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, Vision insurance, generous PTO and more

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• generous PTO and more

If you require any adjustments or support in connection with your application or the recruitment process, please contact [e-mail] . We are committed to ensuring that all candidates can participate fully in the process.