Workplace Experience Supervisor - Chicago, IL

CBRE HV; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(K)

Dental insurance

Health insurance

Life insurance

Vision insurance

PTO

Job summary

CBRE is seeking a Workplace Experience Supervisor in Chicago, IL to lead a team delivering white glove hospitality to employees and clients, ensuring a welcoming, safe and productive workplace daily.

You will coordinate daily activities, manage schedules, handle client requests and incidents, and collaborate with vendors to maintain brand standards while upholding CBRE RISE values. This role emphasizes strong leadership and customer service in a Fortune 500 environment.

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant experience.
• Minimum 2 years front desk or hospitality experience.
• Excellent organizational and communication skills.
• Ability to work flexible schedules.
• Proficiency with Microsoft Office.

Responsibilities

• Coordinate and manage the team's daily activities; set schedules and cross-train staff.
• Maintain cost records and review invoices for workplace activities.
• Respond to customer requests and complaints about experience services.
• Approve client materials; ensure brand alignment and data integrity in databases.
• Develop vendor relationships to support cost-saving and contract services.

Skills

Front desk

Customer service

Hospitality

Team leadership

Communication skills

Training staff

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Workplace Experience Supervisor - Chicago, IL

• Full-time

"Ready to take your career to the next level?Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience."This Fortune 500 Company offers Competitive Compensation, Full Benefits and Paid Time Off with unlimited opportunities of career growth.About the Role:As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need:

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• A minimum of 2 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret and action instructions.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset

Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! This role will provide the following benefits:

• 401(K), Dental insurance, Health insurance, Life insurance, Vision insurance, generous PTO and more