Facility Liaison - Lebanon, IN

CBRE Group, Inc.; Lebanon (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

CBRE Group, Inc. is seeking a Facilities Liaison to manage a large events team across multiple sites, delivering world-class hospitality and concierge-style service to employees and clients.

You will lead operations from budgeting to vendor relations, ensuring compliance, training, and seamless event execution while advancing initiatives across the Workplace Experience function.

Responsibilities

• Lead and develop a high-performing events team through coaching and collaboration.
• Foster a host mentality by creating a welcoming, service-oriented culture.
• Guide creation and maintenance of a high-touch events management program.
• Oversee lifecycle of corporate events; manage security, facilities, catering, IT, and AV.
• Ensure compliance with policies and keep training records up to date.
• Support Regional Lead; implement initiatives and multi-site alignment.
• Serve as liaison between clients, vendors, and stakeholders; ensure clear updates.
• Supervise, train, and develop staff; conduct evaluations and recruitments.
• Create department budget; approve purchase orders for event supplies.
• Implement improvements to processes and systems; review reports for efficiency.
• Confirm operations and vendors align with location requirements.
• Create and supervise SLAs, KPIs and benchmarks; address gaps.

Job description

\"Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience\"

About the Role

As a CBRE Facilities Liaison you will be responsible for the management of a large team assigned to meetings, events & conference services across multiple sites.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service and creating a warm, concierge and hospitality-forward atmosphere to the clients and visitors of a designated building.

What You’ll Do

Lead and develop a high-performing events team through coaching, organizational change, and a culture of collaboration and continuous improvement.

Foster a host mentality by creating a welcoming, service-oriented culture that prioritizes client happiness and seamless event execution.

Guide the creation, implementation and maintenance of high-touch, host-like, concierge-forward events management program.

Oversee the full lifecycle of corporate-level events, including client-facing, employee-facing, and executive meetings—managing logistics such as security, facilities, catering, IT, and AV coordination.

Ensure full compliance with all policies, procedures and training, including maintaining up-to-date training records.

Support the Regional Lead by developing and implementing critical initiatives, cross-functional goals, and multi-site alignment. Translate high-level goals into actionable plans.

Serve as a key liaison between clients, vendors, and stakeholders, ensuring clear communication, timely updates, and alignment on event goals and results.

Supervise, train, and develop staff; conduct performance evaluations and lead recruitment efforts.

Create a department budget. Approve purchase orders for event supplies as requested by the team.

Implement improvements for event success, including making improvements to processes, procedures, and systems. Review reports to measure efficiency and present findings to senior-level management.

Confirm operations and vendors are aligned with location requirements.

Create and supervise department SLAs, KPIs, and benchmarks. Supervise related performance data, determine solutions for gaps, and implement efficiencies.