Workplace Experience Coordinator - San Jose, CA

CBRE Group, Inc.; San Jose, Northern (CA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

CBRE Group, Inc. in California is seeking a Workplace Experience Coordinator to deliver a world-class customer service experience to employees and guests in a designated building.

As part of the Workplace Experience team, you will greet visitors, manage passes, coordinate events, and ensure security, safety and smooth daily operations.

This role requires a friendly, proactive approach and strong communication to create a welcoming and efficient workplace.

Responsibilities

• First point of contact for entrants; greet warmly, issue visitor/parking passes, and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner; create presentations and speak to groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed; coordinate mail, office supplies, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers; provide solutions professionally.
• Organize and manage on-site events; secure space, set up/teardown, and delivery of supplies.
• Follow property-specific security and emergency procedures; notify appropriate parties for safety.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed information within the team and follow directions from the manager.
• Impact through clearly defined duties, using existing procedures to solve straightforward problems.

Job description

\"Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience\"

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.