Workplace Experience Coordinator - Springfield, MO

CBRE Group, Inc.; Springfield (MO); On-site; USD 44,000 - 60,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator in Springfield, MO to deliver world-class customer service to employees and visitors in a designated building.

You will greet guests, manage passes, coordinate events, and support daily workplace services. The role emphasizes hospitality, safety, and smooth operations within CBRE's Workplace Experience team.

Qualifications

• Experience delivering high-level customer service in a professional setting.
• Ability to issue visitor passes and enforce security protocols.
• Experience coordinating events, meetings, and activities for groups.
• Experience coordinating with vendors and service providers.
• Support daily workplace services including mail, supplies, and maintenance.

Responsibilities

• Greet visitors and issue passes, following security protocols.
• Answer phones professionally and create presentations.
• Coordinate and confirm events, dining, and activities.
• Coordinate janitorial/maintenance work orders and workplace services.
• Address inquiries from employees and guests with professional service.
• Organize and manage on-site events, setup/teardown and supplies.
• Follow security and emergency procedures and notify the right parties.
• Liaise with vendors supplying services to the workplace.
• Explain details within the team and follow manager directions.
• Apply established procedures to solve straightforward issues with limited discretion.

Skills

Customer service

Visitor management

Event coordination

Vendor coordination

Facilities support

Job description

"Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience"

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.