Workplace Experience Specialist

The Phoenix Group; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading organization in New York is seeking a Workplace Experience Associate to oversee frontline support needs for personnel and guests. Responsibilities include managing support requests, maintaining workstations to high standards, and providing technical assistance with workplace tools. The ideal candidate will have a strong customer-service mindset, excellent organizational skills, and the ability to adapt to new tools and processes. This role is crucial for creating seamless experiences for all within the organization.

Qualifications

• Working knowledge of health and safety standards.
• Ability to support compliance efforts.
• Adaptability and initiative in learning new tools and processes.

Responsibilities

• Manage and track support requests coordinating across teams.
• Maintain workstations and shared spaces to established standards.
• Provide first-line technical assistance on workplace tools.

Skills

Customer-service mindset

Strong organizational skills

Problem-solving abilities

Comfort using workplace technology

Job description

A leading organization in New York is seeking a Workplace Experience Associate to oversee frontline support needs for personnel and guests. Responsibilities include managing support requests, maintaining workstations to high standards, and providing technical assistance with workplace tools. The ideal candidate will have a strong customer-service mindset, excellent organizational skills, and the ability to adapt to new tools and processes. This role is crucial for creating seamless experiences for all within the organization.