Workplace Experience Site Services & Operations Manager

capgroup; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

Capital Group in New York City seeks a Workplace Experience Site Services & Operations Manager to lead a high-performing team delivering exceptional workplace experiences across multiple NYC locations. You will oversee reception, events, hospitality and coordination to meet associate expectations and business goals.

You will be the onsite escalation point, manage daily coverage, adapt to changing priorities, and use KPIs and feedback to drive improvements.

Qualifications

• Experience leading workplace, hospitality, facilities or site operations.
• Proven people leadership or mentoring experience.
• Ability to manage daily operations across multiple locations.
• Strong communication and critical thinking skills.
• Ability to manage vendor performance and set clear service expectations.
• Inclusive leadership and ability to coach others through change.

Responsibilities

• Oversee full-site operations across reception, events, hospitality and workplace coordination.
• Serve as onsite escalation point and manage daily coverage and priorities.
• Manage onsite vendor performance and coordinate with internal stakeholders and providers.
• Coach and develop the team, set expectations and build succession.
• Work in office five days a week, Monday–Friday.

Skills

Leadership

Operational management

Communication

Vendor management

Coaching

Job description

I can be myself at work.

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness-and we're committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

I can influence my income.

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

I can lead a full life.

You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success.

Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options

Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love

Access on-demand professional development resources that allow you to hone existing skills and learn new ones

I can succeed as a Workplace Experience Site Services & Operations Manager at Capital Group.

As a Workplace Experience Site Services & Operations Manager, you'll lead a high-performing team responsible for delivering exceptional workplace experiences across multiple locations in New York City. This includes overseeing full-site operations across reception, events, hospitality and workplace coordination, while ensuring services meet associate expectations and support Capital Group's business priorities.

In this role, you'll serve as the primary onsite escalation point and manage daily coverage, shifting priorities and high-visibility operational needs. You'll use reporting, client feedback and key performance indicators to identify opportunities, strengthen service delivery and drive site-level improvements and change adoption.

You'll manage onsite vendor performance through regular check-ins, clear expectations and corrective action when needed. This role partners closely with internal stakeholders and external service providers, escalates significant contract or performance issues and supports the effective adoption of workplace tools and technology.

As a people leader, you'll coach and develop the team, set clear expectations and build succession through intentional skill development. You'll model inclusive leadership, support engagement programs and help associates navigate conflict with care, sound judgment and professionalism.

Please note, this role does require you to work in office five days a week, Monday-Friday.

I am the person Capital Group is looking for.

• Experience leading workplace, hospitality, facilities or site operations, with an understanding of how to deliver consistent, high-quality service in a dynamic environment.
• Proven people leadership or mentoring experience, including coaching, developing and supporting high-performing teams.
• Ability to manage daily operations across multiple locations, balance shifting priorities and step in as a hands-on leader when needed.
• Strong communication and critical thinking skills, with the ability to build trusted relationships with associates, leaders, vendors and external partners.
• Ability to manage vendor performance, set clear service expectations and address concerns promptly to maintain a strong associate and client experience.
• Uses reporting, key performance indicators, client feedback and operational insights to prioritize improvements and strengthen performance.
• Comfort using workplace tools and supporting technology adoption to improve service delivery, reporting accuracy and compliance.
• Inclusive, caring and accountable leadership style, with the ability to coach others through conflict, change and evolving business needs.
• Innovation and creativity in day-to-day work, with the ability to operate at both strategic and operational levels while maintaining strong attention to detail.
• Commitment to delivering a best-in-class associate and client experience that reflects Capital Group's values.