Workplace Experience Site Services & Operations Manager

504 CGCG-US CG Companies Global-US; New York (NY); On-site; USD 133,000 - 214,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Company-funded retirement

Generous PTO & health benefits

Matching gifts program

Professional development resources

Job summary

Capital Group in New York City is seeking a Workplace Experience Site Services & Operations Manager to lead a high-performing team delivering exceptional workplace experiences across multiple NYC locations. You will oversee reception, events, hospitality and coordinating workplace services.

As the onsite escalation point, you’ll align services with associate expectations and business priorities, drive improvements using KPIs and feedback, manage vendor performance, coach staff, and foster

Qualifications

• Experience leading workplace, hospitality, facilities or site operations.
• Proven people leadership or mentoring experience.
• Able to manage daily operations across multiple locations.
• Strong communication and critical thinking skills.
• Ability to manage vendor performance and set service expectations.
• Uses KPIs, client feedback and reports to drive improvements.
• Comfort with workplace tools and technology adoption.
• Inclusive, caring and accountable leadership style.
• Innovative and creative in day-to-day work.
• Commitment to best-in-class associate and client experience.

Responsibilities

• Lead a high-performing team delivering workplace experiences.
• Oversee reception, events, hospitality and coordination of workplace services.
• Ensure services meet associate expectations and business priorities.
• Act as onsite escalation point and manage daily coverage.
• Monitor performance via reporting and KPIs to drive improvements.
• Collaborate with vendors and external partners to maintain standards.
• Coach and develop team, build succession and foster inclusive leadership.
• Work five days a week in the office.

Skills

People leadership

Operations management

Multi-location ops

Communication skills

Vendor management

KPIs & reporting

Tech adoption

Inclusive leadership

Innovation & creativity

Client experience

Job description

“I can be myself at work.” You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace. We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community. “I can influence my income.” You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses. “I can lead a full life.” You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

“I can apply in less than 4 minutes.”

Workplace Experience Site Services & Operations Manager

As a Workplace Experience Site Services & Operations Manager, you’ll lead a high‑performing team responsible for delivering exceptional workplace experiences across multiple locations in New York City. This includes overseeing full‑site operations across reception, events, hospitality and workplace coordination, while ensuring services meet associate expectations and support Capital Group’s business priorities. In this role, you’ll serve as the primary onsite escalation point and manage daily coverage, shifting priorities and high‑visibility operational needs. You’ll use reporting, client feedback and key performance indicators to identify opportunities, strengthen service delivery and drive site‑level improvements and change adoption. You’ll manage onsite vendor performance through regular check‑ins, clear expectations and corrective action when needed. This role partners closely with internal stakeholders and external service providers, escalates significant contract or performance issues and supports the effective adoption of workplace tools and technology. As a people leader, you’ll coach and develop the team, set clear expectations and build succession through intentional skill development. You’ll model inclusive leadership, support engagement programs and help associates navigate conflict with care, sound judgment and professionalism. Please note, this role does require you to work in office five days a week, Monday‑Friday.

I am the person Capital Group is looking for.

Requirements and Qualifications

• Experience leading workplace, hospitality, facilities or site operations, with an understanding of how to deliver consistent, high‑quality service in a dynamic environment.
• Proven people leadership or mentoring experience, including coaching, developing and supporting high‑performing teams.
• Ability to manage daily operations across multiple locations, balance shifting priorities and step in as a hands‑on leader when needed.
• Strong communication and critical thinking skills, with the ability to build trusted relationships with associates, leaders, vendors and external partners.
• Ability to manage vendor performance, set clear service expectations and address concerns promptly to maintain a strong associate and client experience.
• Uses reporting, key performance indicators, client feedback and operational insights to prioritize improvements and strengthen performance.
• Comfort using workplace tools and supporting technology adoption to improve service delivery, reporting accuracy and compliance.
• Inclusive, caring and accountable leadership style, with the ability to coach others through conflict, change and evolving business needs.
• Innovation and creativity in day‑to‑day work, with the ability to operate at both strategic and operational levels while maintaining strong attention to detail.
• Commitment to delivering a best‑in‑class associate and client experience that reflects Capital Group’s values.

Benefits

• competitive salary, bonuses and benefits
• company‑funded retirement contribution
• generous time‑away and health benefits from day one, with the opportunity for flexible work options.
• Receive 2‑for‑1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love.
• Access on‑demand professional development resources that allow you to hone existing skills and learn new ones.

New York Base Salary Range: $133,471-$213,554

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

Capital Group is one of the largest and most trusted financial companies in the world, with the goal of improving people’s lives through successful investing. Our shared values of integrity, client focus, long‑term view, diverse perspectives and community inspire our associates every day. A career at Capital Group means having countless opportunities to explore, grow and succeed.

“I can learn more about Capital Group.”

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal is to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire.

Find us on LinkedIn, Instagram, YouTube and Glassdoor.

Learn more about compensation & retirement. Learn more about our benefits. Learn more about our hybrid schedule. Learn more about our culture and core values. Learn more about our commitment to responsible AI and how it shapes your candidate experience.