Workplace Experience Receptionist

CBRE Group, Inc.; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

CBRE Group, Inc. in Pittsburgh is seeking a proactive Workplace Experience Receptionist to deliver exceptional hospitality, manage front-desk operations, and support daily administrative tasks for building occupants and guests.

You will greet visitors, answer calls, register guests, coordinate meeting room bookings, assist with events, receive packages, and maintain a professional lobby presentation throughout the day.

Qualifications

• Customer service skills for front-desk operations.
• Clear communication with visitors and callers.
• Ability to manage reception duties and guest registration.

Responsibilities

• Greet visitors and provide a welcoming workplace experience.
• Answer calls, direct inquiries, and register visitors.
• Coordinate meeting room bookings and support events.
• Maintain reception area and common spaces to a high standard.

Skills

Customer service

Communication

Front desk

Job description

About the Role:

As a CBRE Workplace Experience Receptionist, you will deliver exceptional workplace experience and hospitality services to building occupants.

This job is part of the Workplace Experience function. They are responsible for creating and maintaining exceptional workplace environments and hospitality services for clients.

What You’ll Do:

• Serve as the first point of contact, greeting visitors and providing a welcoming workplace experience.
• Manage the reception desk including answering calls, directing inquiries, and managing visitor registration.
• Coordinate meeting room bookings and provide support for internal and external events.
• Maintain the reception area and common spaces to a high standard of presentation.
• Process deliveries, manage incoming mail, and coordinate messenger services.
• Provide administrative support to the workplace experience team.
• Follows basic work routines and standards in application of work
• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion
• Impact through clearly defined duties, and methods and tasks are described in detail
• Uses communication skills to exchange straightforward information
• No formal supervisory responsibilities.
• Focuses on individual work within clearly defined procedures and practices.
• Communication skills to exchange straightforward information.
• Ability to follow basic work routines and standards in the application of work.