Receptionist

CBRE Group, Inc.; Chester (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

CBRE Group, Inc. in Chester, VA is seeking a Receptionist to support the Workplace Experience team by greeting visitors, answering calls, and coordinating room setups. You will issue visitor passes and manage deliveries while assisting with general clerical tasks.

This role emphasizes customer service, adherence to security protocols, and timely handling of requests to ensure a seamless on-site experience for clients and visitors.

Qualifications

• Experience in reception or front desk preferred.

Responsibilities

• Greet visitors and direct them to the appropriate person.
• Answer and direct incoming calls to the correct mailbox or extension.
• Schedule and prepare meeting rooms, including setup and catering as needed.
• Perform general clerical duties such as distributing faxes, packages, and office supplies.
• Track mail and packages; arrange messenger services when required.
• Follow security procedures for visitor passes and parking validations.
• Work under supervision with defined procedures and processes.

Skills

Customer service

Administrative support

Communication skills

Phone etiquette

Job description

About the Role:

As a CBRE Receptionist, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Receive and direct incoming calls to appropriate personnel and voicemail.
• Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols.
• Schedule and prepare meeting and conference rooms. This includes room setup, placing catering orders, and securing technological equipment. Request building and housekeeping services as needed.
• Perform general clerical duties including distributing office faxes and packages and ordering office supplies.
• Track incoming and outgoing packages, mail, and freight. Arrange messenger service as needed. Arrange hospitality services for guests such as transportation, tickets, reservations, etc.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.