Workplace Experience & Events Lead

365 Retail Markets; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

365 Retail Markets is seeking a Workplace Experience Coordinator to create a welcoming, organized workplace for employees and visitors. This role serves as the primary point of contact for day-to-day office operations and collaborates with Facilities, People/HR, vendors, and other offices to maintain, stock, and prepare the workplace for staff.

The position blends office management, facilities coordination, events, and administrative support, requiring a proactive, service-oriented individual

Qualifications

• 2+ years of experience in office management or a related role preferred.
• Strong organizational and project coordination skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Service-oriented mindset with a genuine interest in creating a positive employee experience.

Responsibilities

• Serve as the day-to-day point of contact for workplace and office needs.
• Ensure common areas, kitchens, conference rooms, and shared spaces remain tidy, organized, stocked, and employee-ready.
• Conduct regular walkthroughs of the office to identify items needing attention and coordinate solutions.
• Maintain office, kitchen, beverage, and other workplace supplies and place orders as needed.
• Help create a welcoming experience for employees, visitors, candidates, and vendors.
• Identify opportunities to continuously improve the employee workplace experience.
• Partner closely with the Facilities Manager on office maintenance, repairs, building needs, vendor coordination, and other facilities-related requests.
• Submit and track facilities requests and follow up to ensure issues are resolved.
• Coordinate access and scheduling for vendors and service providers as needed.
• Communicate workplace disruptions, maintenance activities, or facility updates to employees.
• Escalate safety, maintenance, or facility concerns appropriately.
• Serve as the day-of coordinator for onsite employee events, meetings, celebrations, and company activities.
• Coordinate event logistics including room setup, food and beverage, supplies, signage, vendors, and cleanup.
• Order and coordinate employee lunches, catering, and refreshments for meetings and company events.
• Partner with internal teams to support employee engagement initiatives and workplace celebrations.
• Work with Workplace/People contacts at other office locations to coordinate company-wide events and create a consistent employee experience across locations.
• Communicate event details and workplace activities to employees through appropriate internal communication channels.
• Manage incoming and outgoing office mail and distribute items appropriately.
• Receive and coordinate deliveries to the office.
• Support employee and business shipping needs, including preparing and coordinating outgoing shipments.
• Maintain shipping supplies and relationships with shipping and courier providers as needed.
• Help ensure packages and deliveries are handled securely and efficiently.
• Maintain appropriate inventory levels for office supplies, kitchen supplies, snacks, beverages, shipping materials, and other workplace necessities.
• Manage relationships with workplace vendors and coordinate recurring services.
• Maintain organized workplace documentation, vendor information, procedures, and supply inventories.
• Assist with workspace preparation for new employees, visitors, meetings, and special events.
• Partner cross-functionally with People/HR, IT, Facilities, Finance, and other teams on workplace needs and initiatives.
• Support additional administrative and workplace projects as needed.

Skills

Office management

Facilities coordination

Event coordination

Hospitality

Communication

Organization

Vendor coordination

Job description

365 Retail Markets is seeking a Workplace Experience Coordinator to create a welcoming, organized workplace for employees and visitors. This role serves as the primary point of contact for day-to-day office operations and collaborates with Facilities, People/HR, vendors, and other offices to maintain, stock, and prepare the workplace for staff.

The position blends office management, facilities coordination, events, and administrative support, requiring a proactive, service-oriented individual