Workplace Experience Manager

Sweetie Boy Delivers; Richmond (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

Sweetie Boy Delivers is seeking a Workplace Experience Manager to oversee employee experience and operational excellence. The role requires coordinating multiple projects, managing vendor relationships, and leading a team to deliver exceptional service. A background in Benefits Administration and HR practices is essential.

The successful candidate will be highly organized, proactive, and capable of maintaining high standards across departments while fostering positive client experiences.

Qualifications

• Experience in event planning, office management, or administrative roles with supervisory responsibilities.
• Strong organizational skills with ability to manage multiple projects.
• Excellent communication, both verbal and written, with professional phone etiquette.
• Proficiency in Microsoft Office and spreadsheets.
• Ability to handle confidential information discreetly and professionally.
• Demonstrated leadership in team management and training.

Responsibilities

• Lead and supervise event planning initiatives from inception to completion.
• Manage scheduling and calendar coordination for internal teams.
• Handle HR functions such as team management, training and development, and performance evaluations.
• Maintain confidentiality of sensitive information related to clients and operations.
• Utilize Microsoft Office and spreadsheets for reporting, data analysis, and documentation.
• Ensure compliance with policies and industry standards across activities.
• Facilitate training sessions to enhance team skills in customer service and office procedures.
• Serve as liaison between our Insurance broker and employees.

Skills

Event planning

Office management

Supervisory responsibilities

Organizational skills

Communication

Microsoft Office

Confidential information handling

Team leadership

Customer service

Human resources practices

Benefits Administrator

Medical office management (plus)

Tools

Microsoft Office Suite

Spreadsheets

Job description

The Workplace Experience Manager is a pivotal leadership role responsible for overseeing the employee experience. This position requires a highly organized, communicative, and detail-oriented professional who can coordinate multiple projects, manage vendor relationships, and lead a team to deliver exceptional service. The ideal candidate will possess strong administrative, financial, and interpersonal skills to ensure smooth operations across various departments. This role also must have a background as a Benefits Administrator.

This role offers an exciting opportunity for a dynamic professional eager to lead operational excellence while fostering positive client experiences. The ideal candidate will be proactive, resourceful, and committed to maintaining high standards across all facets of the organization.

Responsibilities

• Lead and supervise event planning initiatives, ensuring seamless execution from inception to completion
• Manage scheduling and calendar coordination for internal teams
• Handle human resources functions such as team management, training & development, and performance evaluations
• Maintain confidentiality of sensitive information related to clients and company operations
• Utilize Microsoft Office Suite and spreadsheets for reporting, data analysis, and documentation
• Ensure compliance with organizational policies and industry standards in all activities
• Facilitate training sessions to enhance team skills in customer service, technical proficiency, and office procedures
• Serve as a Liason between our Insurance broker and employee
• Being a knowledgable resource for our employees to deliver on the spot answers, understanding the sense of urgency to do so

Skills

• Proven experience in event planning, office management, or administrative roles with supervisory responsibilities
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Excellent communication skills—both verbal and written—with professional phone etiquette
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), spreadsheets
• Ability to handle confidential information discreetly and professionally
• Demonstrated leadership in team management with a focus on training & development
• Strong customer service orientation with effective client communication skills
• Knowledge of human resources practices including hiring processes and employee relations
• Experience in medical office management or similar environments is a plus but not required
• Expereince in a Benefits Administrator role is required.