Workplace Experience Manager

Sweetie Boy Transportation; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Sweetie Boy Transportation is seeking a Workplace Experience Manager to oversee the employee journey, drive operational excellence, and coordinate cross‑functional teams in a fast‑paced environment in Richmond, VA. You will lead initiatives, manage vendor relationships, supervise staff, and ensure confidential handling of sensitive information while delivering exceptional service to employees and leaders.

This role requires strong administrative, financial, and interpersonal skills, and a

Qualifications

• Experience in event planning, office management, or administrative roles with supervisory responsibilities.
• Strong organizational and communication skills with professional phone etiquette.
• Ability to handle confidential information discreetly and professionally.
• Background as Benefits Administrator is required.

Responsibilities

• Lead and supervise event planning initiatives, ensuring seamless execution from inception to completion
• Manage scheduling and calendar coordination for internal teams
• Handle human resources functions such as team management, training & development, and performance evaluations
• Maintain confidentiality of sensitive information related to clients and company operations
• Utilize Microsoft Office Suite and spreadsheets for reporting, data analysis, and documentation
• Ensure compliance with organizational policies and industry standards in all activities
• Facilitate training sessions to enhance team skills in customer service, technical proficiency, and office procedures
• Serve as a Liason between our Insurance broker and employee
• Being a knowledgeable resource for our employees to deliver on the spot answers, understanding the sense of urgency to do so

Skills

Event planning

Office management

Supervisory responsibilities

Organizational skills

Communication skills

Microsoft Office Suite

Confidential information handling

Leadership in training

Customer service

HR practices

Benefits Administrator experience

Tools

Microsoft Office Suite

Excel

PowerPoint

Job description

The Workplace Experience Manager is a pivotal leadership role responsible for overseeing the employee experience. This position requires a highly organized, communicative, and detail-oriented professional who can coordinate multiple projects, manage vendor relationships, and lead a team to deliver exceptional service. The ideal candidate will possess strong administrative, financial, and interpersonal skills to ensure smooth operations across various departments. This role also must have a background as a Benefits Administrator.

This role offers an exciting opportunity for a dynamic professional eager to lead operational excellence while fostering positive client experiences. The ideal candidate will be proactive, resourceful, and committed to maintaining high standards across all facets of the organization.

Responsibilities

• Lead and supervise event planning initiatives, ensuring seamless execution from inception to completion
• Manage scheduling and calendar coordination for internal teams
• Handle human resources functions such as team management, training & development, and performance evaluations
• Maintain confidentiality of sensitive information related to clients and company operations
• Utilize Microsoft Office Suite and spreadsheets for reporting, data analysis, and documentation
• Ensure compliance with organizational policies and industry standards in all activities
• Facilitate training sessions to enhance team skills in customer service, technical proficiency, and office procedures
• Serve as a Liason between our Insurance broker and employee
• Being a knowledgable resource for our employees to deliver on the spot answers, understanding the sense of urgency to do so

Skills

• Proven experience in event planning, office management, or administrative roles with supervisory responsibilities
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Excellent communication skills—both verbal and written—with professional phone etiquette
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), spreadsheets
• Ability to handle confidential information discreetly and professionally
• Demonstrated leadership in team management with a focus on training & development
• Strong customer service orientation with effective client communication skills
• Knowledge of human resources practices including hiring processes and employee relations
• Experience in medical office management or similar environments is a plus but not required
• Expereince in a Benefits Administrator role is required.